Application Support Engineer - Peachtree Corners, United States - Alogent

Description

Alogent is the market leader in providing item processing, document management and digital banking solutions to credit unions and banks with over 25 years' experience in providing the technology, support, and expertise to overcome business challenges in financial institutions. Our partnership-based approach to working through business issues has been recognized by our clients and partners, resulting in long-term relationships as their business needs evolve. Alogent continues to forge ahead through the creation of specialized technologies and services that utilize imaging and automation to achieve proven results. Our goal is to be the premier financial technology partner to financial institutions everywhere.

The company is headquartered in Peachtree Corners, GA, with regional teams across the United States.

Job Overview:

The Application Support Engineer works with the Data Center Infrastructure team, Development, Client Support, and other internal Alogent Departments assisting them in resolving application and operational issues regarding Alogent's proprietary software in our hosted environment. Excellent communication, analytical, troubleshooting, and organizational skills are crucial, in addition to a desire to understand how our solutions drive value and improve the growth of the Alogent's operations.

This is a hybrid position with a minimum requirement of 2-3 days per week working from our headquarters in Peachtree Corners, GA.

*Important Note: Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alogent.

Responsibilities:

• Assists with the maintenance, support, and upgrades of existing Alogent software applications and systems within our Alogent Cloud Environment. This includes Deploying application to pre-production and production environments, during schedule maintenance windows.
• Works closely with the Alogent's Infrastructure team to provide necessary application deployment requirements necessary to properly host Alogent applications.
• Manages application and data access for internal implementation and support teams.
• Assists with coordinating and communicating upgrades, enhancements, and changes within Alogent's hosted environment.
• Partners with Development, Infrastructure and Product teams to troubleshoot and develop enhanced processes around business-critical applications.
• Develops best practices for application implementations within Alogent's hosted environment
• Supports Alogent Customer onboarding into the Alogent's hosted environment.
• Develops and documents functioning specs detailing Alogent application upgrade process.
• Creates/Documents application support knowledgebase and/or training articles.
• Approves onboarding application changes in Alogent hosted environment.
• Identifies, documents and reports potential issues with Alogent Application Interfaces and data import/export methodologies.
• Pre-performs Application testing prior to upgrading Production.
• Works closely with Development and Product to identify, evaluate and recommend application modifications to Alogent's solutions.
• Reports and tracks any defects associated with Alogent Hosted Products pertaining to Alogent Cloud
• Works Alogent Cloud internal ticketing system requests

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Knowledge, Skills, and Abilities:

• At least 2 years of experience in a technical proprietary application support role
• Provide great customer service under pressure
• Experience with Microsoft Windows Desktop and Server Operating Systems
• Experience with MS SQL Queries
• Experience with .NET Applications
• Experience with WCF Windows Services and IIS Applications
• Experience with Monitoring tools such as Splunk and Wireshark
• Excellent written and verbal communication skills
• Excellent troubleshooting and problem-solving skills
• Strong communication, organization, prioritization, and written skills
• Networking knowledge - LAN/WAN/Router/Firewall a plus
• Financial services IT/IS experience a plus
• Platform performance monitoring / evaluation a plus
• Technical degree or equivalent experience
• Must be able to work weekends, nights and on Call Shifts
• Ability to travel if required

Working Conditions:

• Must be able to work with possible distractions in the work environment
• May require sitting, standing or being on phone calls for long periods of time
• Must be able to work weekend, nights and on call shifts

BENEFITS:

• Competitive benefits including medical, dental, vision, life, disability, Employee Assistance Program, Flexible Spending Account, Group Accident, Critical Illness, Pet Insurance, Identity Protection Program and long-term care
• Excellent 401(k) plan with company match
• Paid time off (PTO) and Holidays
• Paid voluntary time off (VTO) day
• Wellness programs
• Monthly educational sessions for employees
• A knowledgeable, high-achieving, experienced, and fun team
• A diverse work atmosphere

Employee Polygraph Protection Act

Equal Employment Opportunity

Family and Medical Leave Act

Notice To Third-Party Agencies:

Alogent does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Alogent. Alogent will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person, or entity.

Alogent is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state or local laws.