Customer Experience Representative - Zeeland - Knoll

    Knoll
    Knoll Zeeland

    2 days ago

    $85,000 - $160,000 (USD) per year *
    Description
    Customer Service Spec page is loaded##

    Customer Service Speclocations:

    MI - Zeeland Mainsite Building B - Westtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR108276At Design Within Reach, home comes first.

    We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime from home to home, generation to generation.

    For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings. Our purpose is design for the good of humankind. Its the ideal we strive toward each day in everything we do.

    Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand.

    We are redefining modern for the 21st century.

    And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.


    About this opportunity:

     We are looking for a best-in-class Customer Experience Representative Our representatives serve as a point of contact for managing the day-to-day requirements of DWR and Knoll web customers, including services such as returns, replacements, cancellations, and order status. DWR/Knolls Customer Experience Representatives provide exemplary customer service to support the Retail Operation organization through these operational tasks. As a Customer Experience Representative, you will report to the Customer Service Managers. The schedule for this position is Monday - Friday, 10 AM 7 PM Eastern Time.


    What you will do:

    You will have opportunities to grow, achieve, and build relationships every day as you...
    • Answer incoming phone calls and written correspondence to assess the customers needs, solve the issue at hand, and communicate resolution in a timely, complete, and thorough manner.
    • Manage multi-faceted customer service inquiries professionally with information accuracy, appropriate grammar, spelling, and empathy.
    • Regularly rotate through different operational systems, utilizing a variety of skill sets.
    • Become an expert in product knowledge and DWR/Knoll policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible.
    • Provide connections to the Sales Organization wherever needed to ensure continuity of care for each customer, web, or studio.
    • Review and solve order payment issues.
    • Facilitate and manage customer inquiries, including returns, replacements, cancellations, and order status, ensuring adequate documentation is present and customer needs are resolved promptly.
    • Maintain product knowledge to respond to product inquiries and requests for information and/or parts.
    This might be you if you have the following skills and abilities...* 2-3 years of experience in a customer-facing service role with a focus on operational excellence.
    • Outstanding written and verbal communication skills.
    • Ability to work with a high degree of accuracy and attention to detail.
    • Appropriate discretion in handling confidential financial and personal information.
    • Ability to thoughtfully handle stressful and demanding situations.
    • Solid problem-solving skills, including follow-through and the ability to manage multiple competing priorities.
    • Ability to quickly develop rapport with both internal and external groups and individuals.
    • Proven organizational and time management skills; must be self-motivated and able to work independently.
    • Possesses high energy and a keen sense of teamwork.
    • Proficiency in Microsoft Office Suite; experience using CRM tools like Salesforce is a plus.
    • College degree preferred.

    As a Customer Experience Representative, you will be eligible for DWR's comprehensive benefits package, including medical, dental, and vision insurance, paid holidays, parental leave, green transit subsidy, 401k, and more.

    Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities.

    Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.

    Here, you can bring your whole self to work. Were committed to equal opportunity employment, including veterans and people with disabilities.
    This organization participates in E-Verify Employment Eligibility Verification.

    In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

    We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities.

    We frequently post new opportunities and encourage prospective candidates to check back often for new lerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.

    If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@.

    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
  • Work in company

    Inside Sales Representative

    Only for registered members

    The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. · This position provides quotes and product dimension information, both in person and over the phone. Respond to customer inquiries regardin ...

    Zeeland

    3 weeks ago

  • Work in company

    Accountant - Associate

    Only for registered members

    MillerKnoll is an organization that values diversity and inclusion. They hire qualified applicants representing a wide range of backgrounds and abilities. · ...

    Zeeland

    1 week ago

  • Work in company

    Senior Payroll and Tax Analyst

    Only for registered members

    The Senior Payroll and Tax Analyst assists in the processing of payroll and the preparation of payroll related agency returns for multiple countries. This includes processing, reporting, and auditing of payroll to ensure accurate computation of pay related to company policies and ...

    Zeeland

    1 month ago

  • Work in company

    Engineering Technician 2

    Only for registered members

    +The purpose of this position is to provide engineering support and documentation for the creation, modification and maintenance of nonstandard products. · ++ · + ...

    Zeeland Full time

    1 month ago

  • Work in company

    HR Shared Services Manager

    Only for registered members

    The HR Shared Services Manager is responsible for leading and managing a centralized HR Shared Services team to ensure the efficient delivery of high-quality HR services and support to our associates, leaders, and HR business partners. · This role oversees day-to-day operations, ...

    Zeeland

    1 month ago

  • Work in company

    Accountant - Senior (Tax)

    Only for registered members

    We are redefining modern for the 21st century. · Responsible for applying knowledge of accounting principles, concepts, theories, and techniques in conducting activities supporting the development and monitoring of ledger accounts · ...

    Zeeland

    1 month ago

  • Work in company

    Engineering Tech 2

    Only for registered members

    This position is to provide engineering support and documentation for the creation modification and maintenance of nonstandard products. · ...

    Zeeland Full time

    1 month ago

  • Work in company

    Senior Engineer

    Only for registered members

    We are redefining modern for the 21st century. · Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do.Being part of MillerKnoll means being part of something larger than your work team, or even your brand. · ...

    Zeeland

    3 weeks ago

  • Work in company

    Supplier Development Manager

    Only for registered members

    We are redefining modern for the 21st century.At MillerKnoll, we strive toward each day in everything we do. · ...

    Zeeland $75,000 - $125,000 (USD) per year

    1 week ago

  • Work in company

    Senior Engineer

    Only for registered members

    Our purpose is design for the good of humankind. · Being a part of MillerKnoll means being a part of something larger than your work team, · or even your brand. · ...

    Zeeland Full time

    3 weeks ago

  • Work in company

    Global Physical Security Systems Engineer

    Only for registered members

    The job involves supporting Physical Security Systems hardware and software technology throughout the enterprise. It requires independently conducting field work, overseeing contractor labor, and troubleshooting service issues according to department guidelines utilizing Mileston ...

    Zeeland

    2 weeks ago

  • Work in company

    HVAC Technician

    Only for registered members

    We are seeking an experienced HVAC Technician to join our team in Zeeland. The ideal candidate will have a strong background in heating, ventilation and air conditioning systems and be able to work independently with minimal supervision. · Performs advanced breakdown and preventi ...

    Zeeland Full time

    1 week ago

  • Work in company

    Financial Analyst

    Only for registered members

    The Treasury Analyst plays a key role in managing the organization's liquidity,cash flow,banking activities,and debt.This position supports day-to-day treasury operations analyzes financial data maintains accurate accounting recordsand provides reporting for these activities. · ...

    Zeeland Full time

    2 weeks ago

  • Work in company

    Material Planner

    Only for registered members

    Responsible for the material planning, delivery and execution of inventory strategy of raw material and purchased products to support manufacturing needs and customer on time shipments relative to suppliers. · ...

    Zeeland Full time

    1 month ago

  • Work in company

    Senior Business Intelligence Analyst

    Only for registered members

    +Job summary · Our purpose is design for the good of humankind. · ResponsibilitiesProvide data driven insights and analytical support in solving strategic and operational problems by working with large data sets. · ...

    Zeeland

    1 week ago

  • Work in company

    Senior Business Intelligence Analyst

    Only for registered members

    +The Operations Business Intelligence team at MillerKnoll supports strategic analytics needs across various operations functions. This cross-functional role combines analytical capabilities with subject matter expertise in data engineering. · +Provide data-driven insights and ana ...

    Zeeland Full time

    1 week ago

  • Work in company

    HRIS Analyst – Workday Security

    Only for registered members

    The HRIS Analyst will support the administration and compliance of Workday security, audit readiness, · and HR data across MillerKnoll. · ...

    Zeeland Full time

    1 month ago

  • Work in company

    Retail Manager

    Only for registered members

    This is a full-time, on-site position for a Retail Manager located in Zeeland, MI. The Retail Manager will oversee daily retail operations, supervising staff and volunteers, managing inventory, and ensuring excellent customer service. · Responsibilities include meeting sales and ...

    Zeeland $55,000 - $105,000 (USD) per year

    1 week ago

  • Work in company

    Global Security Operations Center Specialist

    Only for registered members

    The Global Security Operations Center Specialist is responsible for dispatching, access control, alarm and surveillance system monitoring. The schedule may vary based on operational needs. · Responsible for dispatching, access control, alarm and surveillance system monitoring; re ...

    Zeeland Part time

    1 month ago

  • Work in company

    Product Demonstrator PT

    Only for registered members

    The Associate is responsible for completing in-store food and non-food demonstrations. · Possesses the aptitude and ability to gain adequate knowledge of the products represented. · Has desire and ability to proactively intercept, engage, interact, and sell product to the consume ...

    Zeeland

    2 weeks ago

  • Work in company

    Senior Enterprise Integration Architect

    Only for registered members

    Why join us? · Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century ...

    Zeeland $100,000 - $150,000 (USD) per year

    5 days ago

Jobs
>
Customer experience representative
>
Jobs for Customer experience representative in Zeeland