Information and Referral Specialist I DCLWO - San Diego, United States - St. Vincent De Paul Village

Description

Job Description

Job Title: Information and Referral Specialist I - DCLWO

Reports To: Supervisor of Guest Services/Day Center

Effective : July 1, 2018

Part-Time: 20hrs

Summary

Do you want to work for a company where your work has meaning? At Father Joe's Villages,

we're looking for compassionate, mission-driven individuals to join our team and help us end

homelessness one life at a time. Our work is driven by our C.R.E.E.D which is the foundation

for our interactions with clients, volunteers, other staff members and the community at large:

Our Values

. Compassion-Concern for others and the desire to assist.

. Respect-An act of giving particular or special regard.

. Empathy- Understanding and being aware of and sensitive to the feelings, thoughts, and

the experience of others without judgment.

. Empowerment- Helping others to help themselves.

. Dignity-All people are considered worthy of our esteem.

This position provides referrals and resources to clients, registers clients for services, provides

program information to clients and the general public.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

. Acts as an initial contact point for clients participating in San Diego's Coordinated Entry

System (CES) system.

. Provides information, referral, directions or crisis intervention to clients and the public.

. Provides one-on-one services to clients to meet basic needs.

. Answers and routes phone calls.

. Enters data into the Homeless Management Information System to record client activity and

to ensure proper storage of client-related documents.

. Ensures facility is opened, closed, and cleaned each day.

. Accepts, handles, sorts, and routes resident and agency mail and deliveries.

. Accepts, routes, records, and communicates appointments to staff.

Job Requirements

. High School Diploma or GED

. At least 6 months of customer service experience.

. Basic user of MS Office.

. Participate in an annual Tuberculosis screening and/or other screenings when necessary.

Reasonable accommodations may be granted where appropriate.

Work Environment

. Work involves frequent exposure to extreme temperatures, dirt, dust, fumes, smoke, loud

noise, or chemicals, etc.

Physical Demand

. Bending and Stooping: Bending body downward and forward by bending spine at waist.

. Heavy Carrying/Lifting: Physically transporting, raising items from a lower to a higher

position, or moving objects horizontally weighing 45 pounds and over from one location to

another.

. Kneeling: Bending legs at knees to come to rest on one or both knees.

. Mobility Requirement: Ability to get from one office location to another.

. Reaching above shoulder: Extending hand(s) and arm(s) in any direction.

. Repetitive motion: Substantial movements of the wrists, hands, fingers, and/or upper body

for sustained periods of time, including using extremities to drag, push, pull or grasp.

. Sitting: Particularly for sustained periods of time. If essential, please describe for this job.

. Standing: Particularly for sustained periods of time.

. Walking: Moving about on foot, particularly for long distances.

. Visual Requirement: Must be able to read computer screen.

. Hearing Requirement: Able to detect specific noises, proper equipment operation.

This job description is not designed to cover or contain a comprehensive listing of essential functions and

job requirements that are required of the employee for this job. The essential functions and job

requirements may change at any time with or without notice. An employee's electronic approval

constitutes an understanding of the essential functions and job requirements of the position.