Support Coordinator - Corporate Dr Ste Colorado Springs, Colorado, United States

Description · Join a Winning Team at One of Colorado's Best Workplaces · The Resource Exchange (TRE) · At TRE, we don't just provide services – we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colo ...

Job description

Description

Join a Winning Team at One of Colorado's Best Workplaces

The Resource Exchange (TRE)

At TRE, we don't just provide services – we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado's top employers for five consecutive years. But don't just take our word for it:

"The standard of work and the culture of providing excellent service is something I'm proud to be a part of." Current TRE Staff Member, November 2024

Why TRE is the Place for You:

• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.

• Work with Purpose: As part of a dedicated team, you'll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.

• Enjoy a Positive Work Environment: Join a culture that's consistently recognized as one of the Best Workplaces in Colorado.

Who We Are:

At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.

What We Offer:

• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends

• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it).

• Half-Day Fridays: Start your weekends early, every week

• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.

• Public Student Loan Forgiveness: We're invested in your future.

• Volunteer Opportunities: Paid time off to give back to the community.

• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.

Come thrive with us At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.

Ready to join one of Colorado's Best Workplaces? Apply today

Qualifications

THE RESOURCE EXCHANGE

Job Description

The Resource Exchange

Position Title: Service Coordination Support Coordinator

Department: Adult Services

Reports to: Adult Services Coordinator Supervisor

FLSA: Non-exempt

Supervisor responsibilities: N/A

Starting Rate: $ $21.99 per hour

Benefits offered: Health, dental, vision, employer paid life and short-term disability, voluntary life, voluntary long-term disability, paid time off, holiday pay, 401K with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness, mileage reimbursement, and more.

General Description:

Team members needed to complete administrative tasks for Service Coordinators. Coordinators will work alongside Service Coordinators to support people of all ages with long term care needs within a highly regulatory environment. Support Coordinators must build rapport with Service Coordinators to help process information, teach and follow up with detailed tasks. Must be adaptable to change and have the ability to produce quality work in a variety of environments and locations against multiple deadlines. This job requires high comfort with technology, adaptability to people and systems, and a commitment for helping others.

Essential Duties/Responsibilities:

1. Provide excellent customer service by being responsive to needs, address concerns of individuals, return phone calls and emails within 48 hours and building positive community relationships. This includes building positive rapport with the people receiving services and their interdisciplinary team that will allow for the development and implementation of services.
2. Submit all requests for CDASS/IHSS when a third-party review is required.
   
   1. Track these submissions
   2. Work with Service Coordinators to make sure expectations are understood and minimal submissions are made.
   3. Communicate with others when the review is complete.
3. Complete Change of Information requests when needed/requested.
4. Assist with transfers of people both into and out of TRE when needed/requested.
5. Complete administrative projects for Service Coordinators when needed/requested.
6. Maintain current knowledge about and assure ongoing compliance with Rules and Regulations and related practices by attending Health Care Policy and Financing required trainings and training provided by TRE as needed.
7. Coordinate with other internal departments for service coordination needs including the Quality Enhancement Team, Business office, Navigation Services, Enrollment Services, Child and Family Services, Quality Review Team, and Administration.
8. Network with other professionals, community developers, and local leadership to be aware and informed of the range of options available to meet the needs of all community members.
9. Complete and document case management activities according to Center for Medicaid Services, Health Care Policy and Financing and TRE protocols.
10. Be available during TRE Business hours, and flex time to be available on evenings/weekends as needed to provide the above services.
11. Perform driving responsibilities as required and maintain eligibility of all driving requirements. A working (personal) vehicle, valid CO drivers license (unless active Military family), and minimum insurance levels ($100,000/$300,000/$100,000 liability coverage).
12. Meet with supervisor at least monthly, submit weekly and monthly paperwork/updates, and attend team meetings as requested/scheduled.
13. Ensure timely processing of paperwork, deadlines are met and contribute to monthly individual and team goals.

Other Duties/Responsibilities:

1. Ability to work with a variety of technology including cell phones and Surface Pros/Laptops. Willing to stay connected to co-workers electronically. Working knowledge of internet, Windows 10, Skype, e-mail, Microsoft Office programs and other data base programs.
2. Participate in professional opportunities (committees, workshops, conferences, journal readings) as needed/interested/requested to foster professional development.
3. Maintain master records, correspondence, documentation, and all other required consumer data.
4. Participate in All-Staff and other TRE facilitated meetings and activities.
5. Provide coverage for other SCs as needed and/or requested.
6. Other duties as assigned. Other duties as assigned.

Job Qualifications:

Education and Experience Requirements:

Minimum: A bachelor's level degree of education, five (5) years of experience in the field of human services, or some combination of education and experience appropriate to the requirements of the position. (experience must be specifically documented and verifiable on your application.). Excellent written and verbal communication skills. Strong advocacy skills.

Preferred: Graduation from an accredited college or university with a bachelors degree in Sociology, Psychology, Education, Human Services or other closely related field. At least one-year experience in a case management environment. Experience working with families and community resources; knowledge of family dynamics and resource development. Working knowledge of Medicaid Waiver programs and requirements; experience working with people in a community, employment or recreational setting.

Material and Equipment Directly Used: Computers, Printers, Copy Machines, Personal Vehicle, Surface Pro/tablets/Laptops, Cell phones, etc.

Working Environment/Physical Activities: Office and Community Sites. Moderate physical activity required. Frequent sitting and standing. A working vehicle, valid CO drivers license (unless active Military family), and minimum insurance levels required ($100,000/$300,000/$100,000 liability coverage recommended)

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.

The Resource Exchange is committed to affording an equal employment opportunity to qualified individuals regardless of their race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, and marital status. We are also committed to conforming with the content and spirit of applicable Equal Opportunity and Affirmative Action laws and regulations. This policy applies to recruiting, hiring, training, education, promotion, compensation, benefits, termination, and all other privileges, terms, and conditions of employment.