Guest Services Associate - Atlanta, United States - Emory

Description

JOB DESCRIPTION:

• Provides a welcoming and supportive environment for all people entering assigned areas.
• Provides paging for emergency situations.
• Greets and acknowledges all patients, guests and employees entering facilities with a smile and appropriate salutation (good morning, good afternoon, good evening).
• Provides wayfinding information to all guests, including
• specifics directions to each department within the facility.
• Communicates services and capabilities of each facility.
• Responds to incoming calls for directions and related information promptly, effectively, courteously.
• Provides coverage as needed for the front desk and lobby.
• Maintains, rearranges, orders, and waters flowers for lobbies and other designated areas.
• Maintains bulletin boards.
• Monitors the magazines and lending library.
• Disburses refunds for the vending machines.
• Issues tokens and valet parking passes when necessary.
• Maintains lost and found.
• Provides paging in emergency situations.
• Provides information in person regarding patients, staff, and hospital activities to callers or guests.
• Maintains community information that may be of interest to guests including local restaurants, hotels, banks, transportation, special events, tourist attractions and special events in Atlanta, shuttles, MARTA schedules, etc.
• Serves as coordinators for the Peachtree Road Race; supplies applications, tee shirts, and volunteers on Race day Maintains complete inventory of brochures, directories, and maps.
• Inventories, locates, repairs, and cleans wheelchairs.
• Keeps oxygen and emergency supplies updated and available for immediate use.
• Keeps the entrance, motor lobby and driveway area of each facility free of trash and debris.
• Also responsible for maintaining GSA locker/storage room.
• Completes incident reports involving patients and guests in the motor lobby when necessary.
• Reports all spills and accidents to the appropriate department. Aids valet service with traffic problems.
• Assists with safety drills.
• Has a working knowledge of computers and IDX.
• Performs other related duties as required.
  
  MINIMUM QUALIFICATIONS:
• A high school diploma or equivalent.
  
  PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
  
  ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.