Customer Service Manager - Indianapolis - confidential

    confidential
    confidential Indianapolis

    1 day ago

    $65,000 - $105,000 (USD) per year * Manufacturing / Mechanical
    Description

    We are seeking an experienced Customer Service Manager to lead customer support operations within a dynamic manufacturing environment. This position plays a critical role in ensuring seamless communication between customers, sales, and production teams while maintaining high standards of responsiveness and service reliability.

    The ideal candidate is a hands-on leader who thrives in a fast-paced setting and is committed to delivering exceptional customer experiences.

    Primary Responsibilities

    • Oversee day-to-day customer service operations and team performance
    • Serve as a liaison between customers, account managers, and plant leadership
    • Supervise and mentor Customer Service Representatives, providing coaching and performance feedback
    • Manage order lifecycle processes from entry through fulfillment
    • Partner with production and scheduling teams to align capacity with customer demand
    • Resolve customer inquiries, service challenges, and escalations promptly
    • Ensure accuracy in pricing, invoicing, and order documentation
    • Develop and maintain processes that improve service efficiency and communication

    Qualifications & Experience

    • Minimum of 3–5 years of customer service leadership experience in a manufacturing environment
    • Direct experience in the packaging or corrugated industry required
    • Demonstrated ability to manage and develop a service-oriented team
    • Strong interpersonal skills with the ability to build relationships across departments
    • Experience with ERP or order management systems
    • Bachelor's degree or equivalent experience preferred

    Why Join Us

    • Competitive salary and comprehensive benefits
    • Stable and growing organization within the packaging industry
    • Leadership opportunity with room for advancement
    * This salary range is an estimation made by beBee
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