Customer Care Specialist II - Wilmington, OH , USA

Only for registered members Wilmington, OH , USA, United States

11 hours ago

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+ Job summary: The Support Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues.<+ Qualifications: High School Diploma/GED 5 years' experience.+ Responsibilities: Handle routine customer questions relating to product usage. Provide technical support on issues through to resolution.Maintains expert-level knowledge of [Business Unit] processes and procedures.Accurately log all customer information in the CRM tool.Facilitate communication to other departments as needed to resolve client concerns.Communicate with key stakeholders to identify and resolve inquiries.Provide proper follow- up to ensure customer is kept apprised of the issue status.+ Skills: Excellent communication skills (Verbal and Written)Strong problem-solving/troubleshooting skills Strong interpersonal skills and attention to detailAbility to accommodate extended hours, flexible work schedule, and work overtime as needed,Benefits:+ Hourly Rate of $23.75
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