Assistant Supervisor, Merchandise - SeaWorld San Antonio

Job summary

Responsibilities

• Provide and lead team to deliver superior guest service
• Ensure excellent customer service by responding to customer requirements expectations and needs Regularly keeps ambassadors motivated and energized Open and close facility in accordance with established procedures Follow up on daily operational needs communicate all facility issues as appropriate Troubleshoot and repair lockers photo equipment photo booths haystack dryers other equipment Carry out supervisory responsibilities in accordance with the organization s policies applicable laws including training ambassadors planning assigning directing work Access performance rewarding disciplining ambassadors addressing complaints resolving problems Ensure meal rest periods are provided to ambassadors required Company policy Successfully monitor labor management operation ex sales goals labor line schedule targets progress updates team throughout day Monitor stock inventory facility include damage min max elevate issues Supervisor Monitor safety of ambassadors merchandise facilities Sign off customer refunds $50 Maintain safety integrity assigned location ensures ambassadors follow safety procedures established safety guideline take appropriate action ensures ambassadors have PPE work location Occasionally assist other locations areas park needed Other duties assigned

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  Job description

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