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  • Experienced Customer Support Specialist - Wichita - Boeing

    Boeing
    Boeing Wichita

    1 month ago

    BOEING background
    Description

    Experienced Customer Support Specialist

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    Job Summary:

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    • We are seeking an experienced customer support specialist to join our team in Wichita, KS or Miami, FL.
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    • The successful candidate will be responsible for reviewing customer purchase orders, processing and maintaining customer purchase orders, and interacting with various stakeholders to ensure timely resolution of orders.
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    • This is a 100% onsite position, and the selected candidate will be required to work onsite at one of the listed locations.
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    • The ideal candidate will have 6 or more years of related work experience, including experience in program management and/or customer support.
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    • Proficient knowledge in all MS office applications is required, including Excel, Word, Outlook, PowerPoint, etc.
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    • Strong communication and problem-solving skills are essential for success in this role.
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    • Preferred qualifications include experience in aerospace hardware sales, knowledge of the aerospace/aviation industry, and proficiency in numeric reasoning and mathematical skills.
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    • Excellent communications skills, both written and verbal, are required.
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    • Ability to manage multiple and competing priorities is necessary.
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    • Ability to work in a fast-paced environment with a high degree of accuracy is required.
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      • Responsibilities:
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        • Reviews customer purchase orders to assess requirements.
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        • Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
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        • Interacts with different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
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        • Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
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        • Performs research in Cardex (ERP) to potentially resolve order issues.
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        • Reviews and actions open orders that are pending resolution.
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        • For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
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        • Monitors / Expedites orders with high complexity and urgency.
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        • Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
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        • Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
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        • Performs other duties and responsibilities as assigned or required.
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          • Requirements:
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            • 6 or more years of related work experience.
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            • Experience in Program Management and/or Customer Support.
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            • Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.).
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            • Strong communication and problem-solving skills.
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            • Preferred qualifications include experience in aerospace hardware sales, knowledge of the aerospace/aviation industry, and proficiency in numeric reasoning and mathematical skills.
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            • Excellent communications skills, both written and verbal.
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            • Ability to manage multiple and competing priorities.
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            • Ability to work in a fast-paced environment with a high degree of accuracy.
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            • A

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