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    Service Manager - Topeka, United States - Kenco Group

    Kenco Group
    Kenco Group Topeka, United States

    1 week ago

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    Description

    ** Service Manager**

    **Job Category****:** Parts & Service **Requisition Number****:** SERVI005048 Showing 1 location **Job Details**

    **Description**

    Job Title: Service Manager

    Location: Kenco Material Handling Solution

    Reports To: General Manager, Kenco Material Handling Solutions

    Approved By:

    Summary

    The Kenco Material Handling Solutions (KMHS) Service Manager is responsible for all technicians and overseeing all day to day activities in the service department.

    Essential Duties and Responsibilities

    Consistently attain technician utilization at or above 85%.

    Consistently attain a service billing efficiency ratio above 75%

    Control technician labor cost at or below 28% of revenue

    Insure that training targets are achieved and maintained in all areas where training expectations are established.

    Must abide by all Kenco Corporate Safety and Quality Procedures

    Verify that accepted best practices are operating in the shop location

    Assist in implementing and sustaining a recruiting program for technicians

    Evaluate the performance of each technician against established performance criteria

    Ensure that training goals for technicians are met

    Develop and maintain best practices for work order coordination between parts and service department

    Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed

    Make daily assignments of work loads and job duties

    Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans

    Responsible for general cleanliness of the shop

    Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing

    Manage a Preventative Maintenance program for all technicians

    Review and evaluate technician daily KKMS productivity sheets

    Must interact with customers and coworkers in a professional manner

    Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.

    Maintain open communications with all associates

    Perform additional duties as assigned by the General Manager/Operations Manager

    Qualifications

    Background in Material Handling Service operation or related field

    Excellent communication skills, both written and verbal

    Ability to work independently with the capability to prioritize assignments

    Ability to use a PC proficiently

    Ability to gather, organize and interpret data and prepare reports

    Strong analytical skills required

    Education and Experience

    3-5 years of related experience and/or training in a service environment.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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