Second Shift Call Center Team Lead - Boston, United States - TEKsystems

Description

Job Description

TEKsystems is looking to hire a Call Center Team Lead to support a large call center client located in Boston, MA. ** FULL TIME ON-SITE **

Job Description:

• Assist in overseeing 2nd shift activities and call center representatives to ensure compliance with all call center operating procedures and policies.
• Responsible for monitoring the team's daily shift performance and managing break times.
• Answers a wide range of calls and helps with administrative functions as needed.
• Act as role model to other Customer Service Representatives.
• Oversee and document medical and non-medical emergency call activations to ensure information is transmitted in an expedient and accurate matter.
• Help conduct service observations and identify performance gaps; escalate training leads to help manager. Train or coach new customer service reps as needed.
• Provide input to the call center management team regarding workload volume and staffing needs to meet departmental targets.

Position: Call Center Team Lead

Contract Duration: 6 months – contract-to-hire

Schedule Hours: Tue - Sat – 2pm to 11pm

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.