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    • Customer Service Representative - Encinitas - Lisa Trapp - State Farm Agent

    Lisa Trapp - State Farm Agent
    Lisa Trapp - State Farm Agent Encinitas

    6 days ago

    Default job background
    Full time
    Description

    Customer Service Representative

    As a Customer Service Representative on the State Farm Agent Team with Lisa Trapp - State Farm Agent, you will create exceptional client experiences that drive growth in a successful insurance agency.

    About This Role

    • You will work closely with customers to establish strong relationships and provide personalized service.
    • Your attention to detail and ability to communicate effectively will be essential in resolving customer inquiries and meeting their needs.

    Responsibilities

    1. Establish and maintain customer relationships through regular follow-ups and communication.
    2. Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    3. Educate customers about insurance options using a customer-focused, needs-based review process.
    4. Use exemplary communication to efficiently meet customer needs and promote business development.

    Qualifications

    • Dedication to providing excellent customer service.
    • Ability to relate to customers, answer questions, and anticipate their needs.
    • Excellent communication skills to assist customers and coordinate with other team members.
    • Proactive problem-solving approach.

    Benefits

    • Competitive salary.
    • Growth opportunities for driven and sales-minded candidates.
    • Paid time off, including vacation and personal/sick days.
    • Health benefits.
    • Valuable career-building experience.
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Customer service representative