Desktop Support/Field Services Tech - San Diego, United States - Cognizant

Description

Cognizant is seeking a End User/ Desktop Support Tech for a full-time opportunity in San Diego, CA.

The annual salary range for this role is between $60,000 to $70000 depending on skills and qualifications of the candidate.

Benefits : Cognizant offers the following benefitsfor this position, subject to applicable eligibility requirements:

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities

·Participate in EUC Field Service transition activities.

·Assist and be part of Knowledge gathering and documentation from External Customers and/or Incumbents

·Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.

·Due Diligence with customer prior to RFP & BAFO submissions.

·Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services.

·Create Process Document of current service for the customer and Partner.

·Work closely with our Third Party Partner.

·Understanding of Desk side Support duties and process

·Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.

·Strong Customer Relationship skills.

Qualifications:

·Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

·Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office. Again this is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them.

·Should have participated in Transition and transformation projects in the EUC and Field Services domain.

·Should have knowledge on Service Desk operation and tools

·Good grasp of ticketing tools

·Understand Service Desk Ticket concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : May