Application Support Engineer - Rochester
1 month ago

Job summary
The Application Support Analyst provides high-quality customer service and advanced technical support to the company's clients. This role handles complex product issues, collaborates with internal teams to improve product quality, contributes to documentation and workflows, and ensures that fire departments receive fast, accurate, and reliable assistance.- Serve as the first point of contact (phone, email, ticket) for customer inquiries related to the RMS platform and associated modules.
- Triage investigate resolve complex technical issues using the ticket management system (Zendesk).
Job description
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Access all high-level positions and get the job of your dreams.
Similar jobs
Sales Support Engineer
2 weeks ago
We are looking for a Support Engineer who thrives at the intersection of technical expertise, customer engagement and problem-solving. · Ongoing training to help you advance your career in security sales engineering. · ...
Sales Support Engineer
2 weeks ago
Bridge sales, engineering & customer needs at Technical Systems Group Inc. (TSG) We deliver cutting-edge commercial security and fire solutions that protect businesses and communities. We're looking for a support engineer who thrives at the intersection of technical expertise, cu ...
Application Support Engineer
1 month ago
Banyan Software provides a permanent home for successful enterprise software companies and their employees. The Application Support Engineer provides high-quality customer service and advanced technical support to the company's clients. · ...
Manager, Technical Support Engineering
4 days ago
L3Harris Technologies seeks a highly motivated Technical Support Manager to lead its WESCAM USA Service Center business in Rochester, New York. · ...
Sales Support Engineer
2 weeks ago
We deliver cutting-edge commercial security and fire solutions that protect businesses and communities. We're looking for a Support Engineer who thrives at the intersection of technical expertise, customer engagement, and problem-solving.401(k) · Dental insurance · Health insuran ...
Specialist, Technical Support Engineer 1
2 weeks ago
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. · ...
Specialist, Technical Support Engineer 1
2 weeks ago
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. · Interact directly with customers through our customer service portal, email, and over the phone. · ...
ERP Technical Support Engineer Infor CSI
1 month ago
We are seeking an ERP Technical Support Engineer to support our Infor CloudSuite Industrial (CSI) ERP System. · Deliver ERP system solutions to meet our business goals · Understand and analyze all business requirements · ...
ERP Technical Support Engineer Infor CSI
5 days ago
Re:Build Manufacturing is seeking an ERP Technical Support Engineer to support their Infor CloudSuite Industrial (CSI) ERP System. · ...
Manager, Technical Support Engineering
5 days ago
+Manage a portfolio of complex technical support and depot-level repair programs at two service center locations. · + · +Manage a portfolio of complex technical support and depot-level repair programs at two service center locations. · Leadership responsibility for managing sever ...
Mechanical Engineer
1 week ago
We are partnering with a civil engineering and excavation-focused organization that supports professionals involved in grading, excavation, and earthwork operations. · This role is designed specifically for a Mechanical Engineer who wants to apply core engineering principles in a ...
Geospatial & Earthwork Application Engineer
3 days ago
We are partnering with a civil engineering and excavation-focused organization that supports professionals involved in grading, excavation and earthwork operations.This role combines technical problem-solving with hands-on application customer interaction and product influence. · ...
Applications Engineer – Construction
6 days ago
Thisrolefocusesonhelpingusersapplyengineeringconceptswithin specializedsoftwareusedforex cavationandearthworkplanning.Thepositionblendstechnicalengineeringexpertisewithtrainingandcustomersupport, · actingasatrustedtechnicalresourceforengineers(estimators,andconstructionprofession ...
Process Engineer
2 weeks ago
This is a hands-on chemical process engineering role for someone who wants to design, build, · and see real systems operate in manufacturing environments. · Designing and supporting process systems used in manufacturing · and production environments · Selecting, sizing, and speci ...
Chemical Process Engineer
2 weeks ago
This is an opportunity for a Chemical Process Engineer who wants real ownership of engineered systems. · What You'll Be Working On · Designing and supporting chemical process systems used in manufacturing environments · Developing process flow diagrams and detailed P&IDs that dri ...
Chemical Process Engineer
1 month ago
This is a hands-on chemical process engineering role for someone who wants to design build and see real systems operate in manufacturing environments. · Designing and supporting process systems used in manufacturing production environmentsDeveloping process flow diagrams PIDs tha ...
Director of Engineering
1 month ago
This is a direct-hire leadership opportunity offering strong stability and the ability to make a lasting operational impact as Director of Engineering for TekPro Engineering's partner in Rochester NY area. · ...
Senior Process Engineer – Capital Projects
1 month ago
We are seeking a Senior Process Engineer for Capital Projects to join our client on a Full Time Direct Hire opportunity available in Rochester NY. The role leads process and project engineering execution for small to large chemical process system projects. · ...
Manufacturing Engineer
1 month ago
+Job summary · TekPro Engineering seeks Manufacturing Engineers for precision manufacturing in Rochester. This role supports advanced CNC machining operations. · +401(k) · Medical Insurance · ...
Intermediate Controls Engineer
1 month ago
We're seeking a full-time controls engineer to join our expanding team and contribute to the design, programming, · and management of automation projects in the pharmaceutical and food & beverage industries.Lead · & support the design of automation projects, · developing specific ...