Collections Specialist - New Castle, DE - SLM

    SLM
    SLM New Castle, DE

    4 days ago

    $55,000 - $95,000 (USD) per year *
    Description

    Collections Specialist

    We're looking for someone who acknowledges that education paths are unique and is excited to drive transformation.

    • Help students plan their higher education, successfully finish, and prepare for life after school.
    • Acknowledge individuality in education and adapt to meet student needs.

    Key Responsibilities:

    Customer Engagement:
    - Make customer calls to discuss overdue accounts
    - Discuss repayment options with customers

    Customer Experience:
    - Provide exceptional service while encouraging customers to make payments on past due accounts
    - Offer customized payment plans based on customer financial situations

    Documentation: Record customer interactions accurately.

    Meet quality goals, compliance regulations, and productivity targets individually. Build meaningful relationships with customers by offering tailored repayment programs. Serve as the welcoming voice of our company while showcasing professionalism, technical skills (Microsoft Office Suite), flexibility in work environment, ability to communicate effectively with others,

    * This salary range is an estimation made by beBee
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