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    Support Services Associate - Boone, United States - Appalachian State

    Appalachian State
    Appalachian State Boone, United States

    3 weeks ago

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    Description


    Posting DetailsWork experience or education that is NOT included on the application will NOT be considered when screening your application.

    Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

    Position Summary Information Classification Title Support Services Associate Working Title Support Services Associate Working Location (City, State) Boone, NC Job Category 8 Position Number Department University Bookstore
    • Administration Description of University Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all.
    The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference.

    As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

    Minimum Qualifications High school diploma or equivalency.


    Special Note:

    This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA.

    Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
    License/Certification RequiredEssential Job Functions Supervise students in the Tech Center.
    Possess strong customer service skills.
    Log data for all computer sales with accurate customer data.
    Assist the Tech Center Buyer and serve as their backup when needed.
    Maintain presentation of the Tech Center sales floor including stocking inventory and ensuring merchandise is displayed neatly.
    Proficiently operate the NetSuite ERP and POS softwareKnowledge, Skills, & Abilities Required for this Position Customer Service and Point-of
    • Sale knowledge.

    Broad knowledge of:


    computer brands/parts (Apple, Dell, etc.)memoryhard drivegraphicsaccessory brandsheadphones & earbudsUSB cables & chargersEssential programs used daily:Net SuiteMicrosoft ApplicationGoogle SuiteGeneral technical knowledge with an ability to communicate that knowledge well.

    Set up and take down demos and install security cables.

    Register/Check Out trained and must be able to confidently handle:
    CashCredit/Debit card paymentsClosing the register for end-of-day businessMust adhere to University PCI compliance.
    Preferred Qualifications Large-scale retail experience.
    Good communication skills.
    Ability to delegate and ability to focus on timely task completion.
    Supervisory experience is desirable.

    Graduation from high school and five years of experience in large-scale merchandising, two years of which must have been in a supervisory capacity: or an equivalent combination of education and experience.

    Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours The Campus Store is open from 8- 6, Monday
    • Thursday, Friday 8 5, and 10 3 pm Saturday with extended hours for special events.

    Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Physical Demands of Position The duties of this position require varying degrees of physical effort since there is responsibility for stocking, displaying, and other inventory control functions associated with the merchandise.

    The person would need sustained physical stamina during rush periods when on the sales floor or in the stock areas.

    The position will lift lbs.

    Overall Competency Level Journey Salary Grade EquivalencySalary RangeAnticipated Hiring Range #31,418 - $36,250 Required Functional Competencies to Successfully Perform Job Duties.

    CUSTOMER SERVICE
    • Advise and assist customers in the tech department by understanding their specific needs such as with computers and accessories.
    Resolve customer problems. May work with vendors on purchases and returns. Establish and maintain good working and service relationships with customers and other employees.
    COMMUNICATION, VERBAL
    • Ability to provide and obtain information to determine customer needs.
    Communicate detailed information concerning Apple, Dell, and Microsoft Surface products.
    Ability to understand and respond to standard questions regarding current technology. Assist with managing non-standard questions and determine the appropriate resource to consult or respond.
    Pay will be commensurate with applicant competencies, budget, equity and market considerations.

    Posting Details Information Posting Date 04/01/2024 Closing Date 05/26/2024 Competency Level Statement If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.

    Special Instructions to Applicants Please provide the following for consideration:
    ResumeCover Letter Search Chair Name Johnathan Hanson Search Chair Email Applicant Pool Preference External (Post on the Web) Posting Number P Quick Link
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