Product Manager, Customer Lifecycle - Wausau, WI
2 days ago
Job description
The Product Manager, Customer Lifecycle & Automation owns the end-to-end customer lifecycle, from onboarding and communications to payments and ongoing engagement. This role leads discovery and roadmap prioritization for initiatives that improve retention, satisfaction, and efficiency, while defining and delivering AI-driven automation solutions such as chatbots, intelligent virtual assistants, and workflow automation. Working cross-functionally with Product, Engineering, Operations, Compliance, and CX, the Product Manager translates business needs into high-quality customer experiences and drives continuous improvement through data, feedback, and change management.
Essential Functions
- Own the end-to-end customer lifecycle strategy, including onboarding, authentication, multi-channel communications (email, SMS, phone, letters), and payment experiences.
- Lead discovery, roadmap planning, and prioritization of lifecycle initiatives that drive customer retention, engagement, and satisfaction.
- Define, manage, and scale AI-driven automation capabilities such as chatbots, intelligent virtual assistants (IVA), agent assist tools, document automation, and intelligent workflow solutions.
- Partner cross-functionally with Product, Operations, Engineering, Compliance, and CX to align priorities, ROI, and measurable business outcomes.
- Translate business and customer needs into clear product requirements and collaborate closely with engineering and design to deliver high-quality, customer-facing experiences.
- Monitor performance metrics, customer feedback, and sentiment to identify insights and opportunities for continuous lifecycle improvement.
- Drive change management, process optimization, and automation adoption across teams to improve scalability, efficiency, and operational effectiveness.
Required Education and Experience
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or commensurate work experience required
- 7 years in product management, product operations, customer lifecycle management, or digital experience roles
- Demonstrated experience owning end-to-end customer journeys, including onboarding, communications, self-service, or payment experiences
- Hands-on experience defining and delivering automation or AI-enabled solutions, such as chatbots, IVAs, workflow automation, or agent assist tools
- Proven ability to lead discovery, roadmap planning, and prioritization in a cross-functional environment
- Experience translating business and customer needs into clear product requirements and working closely with engineering and design teams
- Strong track record of using data, customer feedback, and performance metrics to drive product decisions and continuous improvement
- Experience partnering with or supporting Operations, CX, Compliance, or regulated environments (financial services experience a plus)
Physical Demands
While performing the duties of this position, the employee is frequently required to sit for extended periods, as well as stand, walk, talk, hear, and use hands and fingers to handle or operate objects, tools, or controls. The role requires working on a computer for the majority of the workday. The employee may occasionally be required to lift, push, or pull up to 20 pounds. This is an office-based position.
Similar jobs
Under the direction of the Engineering Manager, the Sr. Engineer, Research and Development will be responsible for generating mechanical designs and creating shop fabrication drawings for a wide variety of food service equipment. · ...
1 month ago
The Sr. Engineer, Research and Development will be responsible for generating mechanical designs and creating shop fabrication drawings for a wide variety of food service equipment. · ...
1 month ago
· ...
1 month ago
As a Mechanical Engineer, you will be responsible for product design and the release of jobs to the production floor. · ...
1 week ago
You will be responsible for product design and the release of jobs to the production floor. You will work closely with sales, marketing, supply chain, and manufacturing teams to ensure designs align with customer requirements and are manufacturable. · Generate designs and shop dr ...
2 weeks ago
Marathon Electric is seeking a Project Management Professional to lead strategic growth initiatives in power generation for the AI Data Center market. · ...
1 month ago
As a Mechanical Engineer at Actalent, you will be responsible for product design and release to the production floor. You will work closely with sales, marketing, supply chain, and manufacturing teams to ensure designs align with customer requirements and are manufacturable. · ...
1 week ago
We are a rapidly growing leader in wastewater treatment solutions for the dairy industry. You will be a key part of a team that tackles complex projects designing engineering executing large wastewater treatment filtration projects throughout the world. · Key Responsibilities:Des ...
1 week ago
Marathon Electric is seeking a Project Management Professional to lead strategic growth initiatives in power generation for the AI Data Center market. · Bachelor's degree or equivalent professional experience required. · 5 years + of relevant project management experience. · PMP ...
1 week ago
This position will provide personal financial services at assigned military installations. · ...
5 days ago
This position will provide personal financial services at assigned military installations.Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at military installations. · ...
5 days ago
As a Mechanical Engineer, you will be responsible for product design and the release of jobs to the production floor. · ...
1 week ago
This position will provide personal financial services at assigned military installations. · Provides personal financial counseling and management services directly to service members and their families. · ...
4 days ago
The Payroll Manager is responsible for the accurate and timely payroll process across the United States and Canada. · Responsibilities include overseeing the day-to-day processing, driving process improvements, leading system integrations, · and acting as a key partner to the Hum ...
1 month ago
Manage strategic growth initiatives in power generation for the AI Data Center market. · ...
1 month ago
This position will provide personal financial services at assigned military installations. · Provides personal financial counseling and management services directly to service members and their families. · Assists service members in establishing a spending plan for extended absen ...
4 days ago
Support a dynamic Commercial/Business Banking team by providing administrative, deposit, and loan documentation support across the full client lifecycle. · ...
1 month ago
The Business Intelligence Report Developer Intern will help design, build, and validate Power BI reports and datasets that deliver actionable insights to the business.This internship also offers exposure to Microsoft Fabric, · a unified analytics platform. · ...
3 weeks ago
Ready to join a global leader in air movement and ventilation? At Greenheck Group joining our team means more than just starting a job it's joining an award-winning culture prioritizing your growth and development. · ...
4 weeks ago
CTech Manufacturing is seeking a hands-on, detail-oriented Digital Marketing Specialist to manage a variety of digital marketing initiatives. · ...
1 month ago