Restaurant General Manager - Euless, United States - Pei Wei

Pei Wei Euless, United States

3 weeks ago

Description

Position Summary:

The General Manager position is responsible for the operational excellence of his/her specified restaurant.

The General Manager continually provides leadership and guidance to the restaurant management team and team members through promoting and maintaining all operating standards, processes, and recipes of Pei Wei Asian Kitchen.

The General Manager ensures the creation of a safe and sanitary environment and fosters a quality guest and employee experience.

The General Manager drives and builds sales and profitability.

Essential Functions:

Ensures operational excellence of his/her designated restaurant
Takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
Implements, cascades, and sustains company initiatives and goals
Increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
Certified in Pei Wei Culinary and Front-of-the-House Operations and can perform duties daily
Fosters a safe, respectful, and quality employee experience
Supervises, assigns, and delegates task(s) appropriately to management and hourly team members
Recruits, hires, and trains a full team following internal training specifications for each job position
Provides on-going leadership and development to immediate management staff which may include but is not limited to: P/L statement accountabilities; Food and Labor Costs; Safety and Sanitation
Acts as a goodwill ambassador to the community of Pei Wei
Uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
Ensures that all state and federal safety and sanitation guidelines are being followed
Ensures regular repairs and maintenance of the restaurant in a timely manner
Handles the administrative tasks in daily operations which may include but is not limited to hiring and terminating processes, invoicing, payroll, and cash handling
Performs regular line checks to maintain all product quality standards
Makes sure that all prep lists and order guides are complete
Takes responsibility for all cost and food inventories
Obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and always keeps permit current

Requirements:

Experience:

External Candidates: 2 years General Manager experience

Internal Candidates: 6 months Pei Wei Sr./Assistant Manager position

Education:

High School diploma or GED required

Competencies:

Sales Building

Consistently identifies opportunities to build incremental sales growth
Creates a sales culture among team members
Leverages reports to identify drivers in sales trends
Appropriately balances profitability with sales growth

Conflict Management

Steps up to conflicts and sees them as opportunities
Uses focused listening to get an accurate read on the situation quickly
Successfully resolves disputes with appropriate solutions
Monitors behaviors to prevent conflicts from resurfacing

Building Teams

Develops an environment where everyone is invested in the team
Creates an atmosphere of open dialogue and feedback
Builds both team morale and individual team member engagement
Rallies the entire team behind key business goals and celebrates team successes

Hiring and Staffing

Prioritizes hiring over short-term concerns
Leverages a variety of sources to find new, diverse talent
Thoroughly interviews candidates to prevent poor hires
Ensures new team members have a quality onboarding experience

Emotional Intelligence

Knows personal strengths and limitations and works to develop in those areas
Can flex management style to fit the situation
Exhibits a balance of pride and humility
Understands his/her impact on others

Embraces Change

Is comfortable with the idea that change never stops
Seeks to understand the reasons behind changes if they are not clear
Works through personal concerns with change quickly
Provides constructive feedback on further improvement after change implementation

Scheduling Effectively

Creates great schedules to maximize the guest experience while controlling unnecessary labor costs
Schedules to meet the needs of the business while being considerate of team member needs
Frequently evaluates business trends and adjusts schedule accordingly
Ensures team member schedules are posted in advance and minimizes last minute changes

Food Safety Focus

Creates an environment where sanitation is non-negotiable
Ensures team members understand the impact of food safety on the brand
Constantly monitors factors that impact food safety and proactively addresses potential concerns
Immediately escalates any food safety concerns

Driving Results

Consistently delivers results in key performance metrics
Holds others accountable for results while also exhibiting personal accountability for team results
Sets and communicates appropriate priorities and tracks progress
Doesn't sacrifice long-term results to achieve short term metrics

Working Conditions:

Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
Must be able to stand and walk for periods of eight to ten hours in length each shift

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The company is an equal opportunity employer and will provide reasonable accommodations to the employee to perform the essential functions of the position.

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