Desktop Support Associate II - Warren, United States - LIPARI FOODS OPERATING COMPANY, LLC

Description

The Desktop Support Specialist will be responsible for providing technical support and assistance to end-users in a corporate, warehouse, and remote user environment. This individual will be the first point of contact for troubleshooting hardware, software, and network issues, ensuring timely resolution and minimal disruption to user productivity. The Desktop Support Specialist will also assist in the configuration of user accounts, email, desktops, laptops, tablets, printers, and VoIP phones.

Key Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Install, configure, and maintain desktops, laptops, tablets, printers, and other peripherals
• Diagnose and troubleshoot technical issues, including network connectivity, operating system errors, and application problems
• Collaborate with other IT team members to escalate and resolve complex issues in a timely manner
• Set up and configure user accounts, email clients, and security settings
• Ensure the security and integrity of IT assets and data by implementing best practices and security protocols
• Perform software installations, updates, and patches as needed
• Maintain accurate records of IT inventory and equipment
• Provide end-user training and support for IT-related tools and applications
• Document and update IT processes, procedures, and troubleshooting guides
• Participate in IT projects, including hardware and software upgrades, migrations, and rollouts.
• Stay current with industry trends and advancements in desktop support technologies.
• Assist with the evaluation and recommendation of new IT products and solutions
• Adhere to company policies and procedures related to IT operations and security

Position Requirements:

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) preferred
• Minimum of 2 years of experience in desktop support or a similar role, providing technical assistance and troubleshooting for computer systems and peripherals. Experience in a corporate environment is preferred
• Must be familiar with Windows Products, MS Office Products
• Ability to communicate effectively both written and orally with both technical and non-technical individuals at all levels of the organization
• Software and Hardware troubleshooting experience
• Team player, focused on the success of the organization
• Ability to remain calm and composed under pressure while addressing user concerns.
• Capacity to prioritize and manage multiple tasks simultaneously in a fast-paced environment, ensuring timely resolution of user problems.
• Flexibility to adapt to changing technology environments and business needs
• Eagerness to stay updated on emerging technologies and industry best practices through self-directed learning and professional development opportunities
• Commitment to maintaining confidentiality and safeguarding sensitive information in accordance with company policies and regulations
• Adherence to ethical standards and best practices in IT support and service delivery
• Possession of a valid driver's license and access to reliable transportation for on-site support visits, if required
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to end-users of varying technical expertise
• Thorough knowledge of:
  • Proficiencies in diagnosing and resolving technical issues related to desktop hardware, software, and peripherals.
  • Microsoft Windows operating systems (Windows 10/11) and Office suite applications.
  • Familiarity with macOS and Linux operating systems is a plus
  • Understanding of networking concepts, TCP/IP protocols, and network troubleshooting
  • Experience with Active Directory, Group Policy, and user account management
  • Knowledge of remote support tools and techniques.
  • Ability to perform hardware upgrades, installations, and replacements
  • MS Office Products including Outlook, Excel, Word, and Access

Company Profile:

Lipari Foods is a regional full-line deli, bakery, packaging, and grocery distributor, headquartered in Warren, MI. We are a premier store distributor, delivering 37,000+ food and packaging products to 32 states and 14,000+ retail accounts. We operate several manufacturing facilities from a USDA fresh food plant to facilities specializing in jar goods, cheese and confections. We are in your communities providing food to your stores and feeding your families and neighbors. And we are growing. Fast. In fact, Lipari Foods was recently named by Crain's Business as one of the fastest growing companies in Michigan, and we're not just growing in Michigan

We are looking for talent with a can-do mindset, focused on growing a career, and interested in working on a diverse, dedicated team to create something greater collectively. Together, we are delivering more than great food to build a better tomorrow.

Lipari Foods LLC is proud to be an Equal Opportunity Employer.