- Answers calls, incoming texts for the Region in a timely manner, while providing Industry leading
- Follow the "know your customer" protocol at all times
- Input order at locations that is most convenient for the customer.
- Use tools and knowledge to service customer needs on the first call. (Discern when customer
- Research and source products for customers using a variety of tools, including calling sales
- Provide pre-order and post order support; order management from the point of entry to invoicing.
- Follow up promptly on all customer requests for information, quotes, alternative parts and
- Provide customers with self-help tools for future needs
- Proactively communicate with customers about any expected delays or issues with their order.
- Assist customers with online warranty process.
- Understand and promote ongoing sales initiatives.
- Maintains knowledge of new and existing products and inventory by participating in training,
- Work closely with vendors, credit and sales departments to provide high customer service.
- High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer
- Must have strong customer service soft skills
- Must be well organized, detail oriented and have good computer/data entry; should be proficient
- Must possess the ability to problem solve and multi-task
- HVAC experience highly desired
- Bilingual preferred
Bilingual Customer Care Representative - Doral, United States - Gemaire Distributors, LLC
Description
Job Description
Job DescriptionLooking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader
in HVAC equipment? The Customer Service Representative is responsible for providing support to the
Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company
and its customers regarding product availability, delivery, order entry, order status and problem
resolution.
Duties and Responsibilities
Input customer orders:
assist customers in making product selections by asking questions and
actively listening to identify customer needs. Suggest alternatives and additional products based
on customer needs and promotions available.
ie:
Service experience
, (NYSE:
WSO) the world's largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida.
Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona.
For more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry.
Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors' coast to coast.
As a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to build wealth and save for your retirement via our Employee Stock Purchase Plan and 401(k).
Most unique to Gemaire is that all our employees – whether in the warehouse or in our corporate office – enjoy regular business hours.
Except for the occasional Saturday morning during the summer our associates do not work nights, weekends, or holidaysApply for a cool new job today your future starts now
GEMAIRE is a Drug-Free Workplace and an Equal Opportunity Employer.
Company Description
Gemaire is a subsidiary of Watsco, Inc, (NYSE:
WSO) the world's largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida.
Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona.
\r\r
For more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry.
Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors' coast to coast.
\r\r
As a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to build wealth and save for your retirement via our Employee Stock Purchase Plan and 401(k).
Most unique to Gemaire is that all our employees – whether in the warehouse or in our corporate office – enjoy regular business hours.
Except for the occasional Saturday morning during the summer our associates do not work nights, weekends, or holidays \r\r
Apply for a cool new job today your future starts now \r
\r
GEMAIRE is a Drug-Free Workplace and an Equal Opportunity Employer.