No more applications are being accepted for this job
- Assist in answering high volume, multi-line phone system, and directing to appropriate
- All things Customer Service EG. (order status, shipping info, sending confirmations to
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products of
- Review customer or client accounts providing updates and information about billing, shipping,
- Collaborate with other call center professionals to improve customer service
- Data entry
- Keeping office areas clean/organized
Customer Service Representative - San Marcos, United States - PrideStaff
Description
PrideStaff is seeking a Customer Service Representative in San Marcos, Ca.Customer Service Representative
Duties include but not limited to:
Requirements:
Type 50+ WPM
Knowledge of Microsoft Outlook, Excel, Word, Genysys, Sage and NetSuite
Ability to multi-task in a fast paced environment with a sense of urgency
Professional, Customer First attitude
Excellent verbal and written communication
Be able to organize, prioritize and multi-task to complete daily tasks with minimum supervision
Have the ability to use independent judgment when needed
Be dedicated, motivated, and have a strong work ethic
Be responsible, punctual and dependable
This position allows room for growth and additional responsibilities, so we are looking for
someone with the drive to excel
Compensation / Pay Rate (Up to): $ $18.00 Per Hour