Municipal Customer Service Representative 28 Hours Weekly - Concord, NH

Job summary

Performs work conducting cash transactions while dealing courteously and diplomatically with the public. Responds to requests for information and assistance; balances receipts; enters and retrieves information using a computer.

Qualifications

• High school diploma, GED or any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.
• State of NH Municipal Agent Certification and State of NH Driver Protection Privacy Certification must be obtained within the probationary period or as classes become available.

Responsibilities

• Prepares Motor Vehicle Registrations and Titles; issues plates; collects city and state fees; inventories state supplies; answers motor vehicle tax questions; provides information.
• Assists with all aspects of tax liening and tax deeding; processes mutual liens for accounts receivable bills; assists with the processing of reminder notices.
• Processes property tax, water and sewer charges, and accounts receivable payments.
• Balances cash drawer to end of day reports.
• Conducts cash transactions with the public.
• Performs collection calls for past due accounts.
• Assists the department with compiling statistics and reports; maintains appropriate files.
• Enters and receives technical information into a computer in order to update records, process transactions, and respond to requests for information.
• Processes incoming and outgoing mail.
• Performs other related duties as assigned.

Job description