Zendesk System Specialist - Plantation

Only for registered members Plantation, United States

2 weeks ago

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Job summary

The Zendesk System Specialist role will support the continued evolution and optimization of our customer experience platform Zendesk. In this mid-level role, you will work closely with the Director of HR Technology to streamline support processes, enhance system performance and improve team efficiency through thoughtful configuration cross-functional collaboration.

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Responsibilities

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  • Manages projects process improvement including applying change management experience to facilitate movement to new quality levels.
  • Suports the administration configuration of Zendesk across all modules including ticketing workflows automations reports dashboards user roles.
  • Partner with business teams evaluate existing processes propose system-based solutions that improve performance efficiency service delivery.
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