Customer Services Trainer/QC - Phoenix - Sonora Quest Laboratories

    Sonora Quest Laboratories
    Sonora Quest Laboratories Phoenix

    23 hours ago

    Description
    Primary City/State:
    Phoenix, Arizona

    Department Name:
    Billing-Ref Lab

    Work Shift:
    Day

    Job Category:
    Revenue Cycle

    POSITION SUMMARY
    Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction.

    KNOWLEDGE, SKILLS AND ABILITIES
    • Ability to effectively communicate both verbally and with written communication.
    MINIMUM QUALIFICATIONS
    • Associate's degree involving business/communication courses or two years' experience as a medical billing customer service representative in a healthcare industry.
    • Requires excellent verbal , written and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.
    PREFERRED QUALIFICATIONS
    • One year training or supervisory duties.
    • Additional related education and/or experience
    EEO Statement:

    EEO/Disabled/Veterans

    Our organization supports a drug-free work environment.

    Privacy Policy:

    Privacy Policy

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