Referral Coordinator - Austin, United States - Advanced Pain Care

Description

The Referral Coordinator is responsible for coordinating & processing referrals as requested by our providers for patients that are in need of internal & external consults, working closely with the clinical staff, outside care providers and our patients getting them scheduled and seen appropriately.

• Ensure referrals ordered for multiple locations are processed the same day to next day
• Arrange & coordinate appointments for patient's outside our offices
• Scheduling patients with our internal specialists for Neurosurgery, Rheumatology, Behavioral Health, Addictionology & Pain Management when ordered
• Reviewing referral diagnosis codes & CPT codes as we process the referral
• Collecting pertaining documentation for each referral and working closely with our providers, patients, & outside care providers
• Weekly reports tracking outgoing referrals, home health referrals, & SCS
• Following up in a timely manner on phone notes, referral status updates, voice mails, & emails pertaining to outgoing referrals
• Collaborates with NSG coordinator, scheduling, & pre-authorizing teams regarding procedures, office visits, home health & insurance
• Import vital documents into patient's charts pertaining to referrals, procedures, & home health
• Has regular and predictable attendance.
• Adheres to Advanced Pain Care policies and procedures.
• Performs other duties as assigned.

• Prior clinical, medical or marketing experience
• Knowledge of medical terminology desired
• Great customer service skills
• Organization & time-management skills

• Basic knowledge of how a healthcare organization operates
• Ability to comprehend speech and effectively communicate with others
• Must understand, follow, and convey written and oral instructions
• Ability to establish and maintain cooperative working relationships
• Compliance with the attendance policy
• Compliance with continuing and mandatory education programs
• Ability to prioritize and handle multiple tasks
• Ability to function independently without constant supervision
• Enthusiastic personality and high motivation to excel and grow within the company

• Generally works normal office hours but may sometimes work evenings or weekends
• Works in the field and from home office
• Must be able to drive to a variety of locations to conduct work
• Must be able to sit and/or stand for prolonged periods of time
• Must be able to bend, stoop and stretch
• Must be able to lift and move boxes and other items weighing up to 25 pounds.
• Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.