medical assistance coordinator - Stevens Point, WI , USA, United States - American International Group

Description

About Us

AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide. We offer competitive salaries, great benefit packages, and generous paid time off.

Job Details

• Full Time including rotating weekends
• 1st shift available including a shift differential of $3/hour for nights and weekends.
• Starting salary $20 per hour with the potential for higher based on experience

Job Description

Medical Assistance Coordinators provide support to our clients around the world who have encountered a medical situation while traveling.

This may include locating doctors or facilities for an individual to seek treatment, assisting with a prescription replacement, or coordinating a complex medical evacuation where specialized care and flight arrangements are necessary if a traveler becomes ill or sustains an injury during their trip.

The staff works closely with our global team of medical professionals to ensure medical appropriateness for treatment while traveling and the return trip home.

We provide these services real time, 24 hours a day, seven days a week.

Job Requirements

Key qualities that we are seeking include:

• A record of providing outstanding customer service (1+ years preferred)
• Ability to solve complex problems within an established protocol of procedures and possible solutions
• Solid critical thinking skills
• Excellent verbal and written communication skills
• Ability to effectively manage and prioritize tasks
• Ability to respond to high end clientele with professionalism
• International travel experience and geography knowledge is helpful
• Some knowledge of medical terminology is a plus
• Foreign language capabilities are highly valued
• High School Diploma or equivalent required

Benefits - What AIG has to offer

• Affordable health, dental, and vision insurance plans based on your individual or family needs
• Generous Paid Time Off, Nine paid holidays, and Paid Volunteer Time Off
• 401k with an employer match available upon hire
• A casual dress code and fun, friendly work environment at a company that gives back to the community

#LI-CM1

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing.

We provide a variety of leaves for personal, health, family and military needs.

For example, our Giving Back program allows you to take up to 16 hours a year to volunteer in your community.

Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers.

We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.

If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
OP - Operations


Estimated Travel Percentage (%):

Relocation Provided:
Travel Guard Group, Inc.