Program Coordinator II - West Columbia, United States - State of South Carolina

Description

Salary:
$45, $84,241.00 Annually


Location :
Richland County, SC


Job Type:
FTE - Full-Time

Job Number:

9030


Agency:
State Treasurer's Office


Division:
Unclaimed Property

Opening Date:

10/27/2023

Closing Date:

1/28/2024 11:59 PM Eastern


Class Code:
:

AH40


Position Number:
:


Normal Work Schedule:
:

Monday - Friday (8:30 - 5:00)


Pay Band:
Band 6

Opening Date:

10/27/2023


EEO Statement:
Equal Opportunity Employer


Agency Specific Application Procedures:
:

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from consideration for employment. Please complete the State application to include all current and previous work history and education. Please submit copy of college transcript along with completed application.

A resume will not be accepted nor reviewed in lieu of a completed state application to determine if an applicant has met the qualifications for the position.

Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

The State Treasurer's Office is seeking an inquisitive and detail-oriented senior claims analyst in the Unclaimed Property Program (UPP) that is passionate about our mission of returning unclaimed property to its rightful owners.

Provides expertise in the area of complex claims and customer service. Serves as a backup for several core functions within the division.

Serves as the Unclaimed Property Program's subject matter expert in the processing of complex claims. Reviews and approves all types of claims for payment, including complex claims, within department guidelines up to $10,000. Performs in-depth research to ensure payment is made to the rightful property owner.

Reviews and confirms validity of legal documents submitted by claimants by reaching out to business partners and governmental entities as needed to ensure appropriate payment of funds.

Reviews work of other claims processors as assigned. Resolves escalated customer issues.

Researches problems to identify the root cause, takes necessary steps to resolve any issues, recommends process improvement initiatives to prevent future occurrences and communicates outcomes to management.

Participates in outreach opportunities and other projects to locate individuals with unclaimed property.

Works collaboratively with the Operations Manager to provide guidance and support to team members within the division to ensure objectives and statutory guidelines are met.

Supports the business community via telephone, email and in person with interpreting and applying the requirements of the Uniform Unclaimed Property Act and filing unclaimed property reports to include the explanation of reporting software and procedures for submitting payment.

Assists the general public via telephone, email and in person with identifying, locating and claiming unclaimed property.

Minimum and Additional Requirements


Agency Minimum Qualifications :

Bachelor's degree and at least three years of relevant experience in public administration, claims examination, financial services or a related field.

*Candidates must specifically meet the Agency Minimum Requirements or an equivalent combination of education and experience to be considered for this position.


Additional Requirements :

The State Treasurer's Office promotes a culture that is a fast-paced environment that supports high performance, exceptional work product, accountability and collaboration.

Position requires critical thinking, research skills, detailed documentation and the ability to effectively communicate with the general public including representatives of companies that remit unclaimed property.

Excellent written and verbal skills are required. Ability to plan and organize work activities and prioritize task completion according to established schedules and goals. Ability to multi-task and simultaneously navigate multiple on-line computer systems. Proficient in Microsoft Office products and adaptable to learning other proprietary computer systems. Ability to establish and maintain effective working relationships.

May require occasional in-state travel and very limited overnight travel. Must be able to safely lift and carry files, books and reports weighing up to 25 lbs. Must be able to sit, stand, and walk for intermittent periods of time.

Must be able to reach, bend, and twist at the waist to perform filing, desk work and operate general office equipment.

Preferred Qualifications

Preferred Requirements:

At least five years of experience in claims auditing or reviewing legal documents in a financial services or related capacity is preferred.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave.

Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.

Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans.

Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:
The benefits above are available to most state employees, with the exception of those in temporary positions.

Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type.

For these positions, contact the hiring agency to determine what benefits may be available.

01

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work/salary history and education. A resume will not be accepted nor reviewed to determine if an applicant hasmet the qualifications for the position.

I acknowledge, per the statement above, that failure to complete all parts of the official application, including supplemental questions, will result in my disqualification from consideration for employment.

Yes
No

02

Tell us what you know about the State Treasurer's Office and its operations.

03

Do you meet the minimum qualifications: Bachelor's degree and at least three years of relevant experience in public administration, claims examination, financial services or a related field.

Yes
No

04

Describe any experience you have in reviewing and/or interpreting legal documentation.

05

Please explain in detail your experience with interpreting and articulating complex information to customers.

06

Describe your experience in processing complex claims, making payment determinations or similar job responsibilities.

07

Based on the position description, what makes you an ideal candidate for this position?

08

What is your current salary?

09

What is your preferred salary?

Required Question
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