Automation and VFD Support Specialist - Santa Clara - ABB

Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Technical Support Team Lead

Your role and responsibilities:

As a Technical Support Specialist II, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services.

The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Variable Frequency Drives (VFDs), 3 Phase Power, System Control Wiring, and Connectivity with various standard industrial communication protocols.

This position can be remote in the United States.
The work model for the role is: Remote #LI-Remote

You will be mainly accountable for:

Provide technical support via phone & email for common problems related to the application of Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), and Low Voltage Variable Frequency Drives (VFDs).

Provide remote technical support for PLC, HMI, and VFD hardware and software issues including installation, commissioning, and troubleshooting
Assist customers with drive programming, parameter configuration, communication, and integration with PLC and HMI control systems
Assist customers will PLC and HMI programming, software, communications, and integration with control systems
Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
Stay current with PLC, HMI, and VFD technologies, software updates, and industry trends
Required to provide on call technical support during the evenings and weekends on a rotating schedule.


Qualifications for the role:

Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.

Knowledge of how Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs) and Variable Frequency Drives (VFDs) work, required.
Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of PLCs and VFDs.
Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
Candidates must already have a work authorization that would permit them to work for ABB in the US.


Preferred Qualifications:
Knowledge of or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)
Experience in HVACR, Water/Wastewater and/or Industrial Applications of VFDs and Motors.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
We value people from different backgrounds. Apply today for your next career step within ABB and visit

to learn about the impact of our solutions across the globe. #MyABBStory 1 | Digital Customer Success Manager We look forward to receiving your application. If you want to discover more about ABB, take another look at our website

is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.

- 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at .

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability.

You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to . Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to and click on \"Candidate/Guest\" to learn more
Health, Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid.

Ability to \"buy-up\" to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave - up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program

Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

Time off
ABB provides 11 paid holidays.

Vacation is provided based on years of service for hourly and non-exempt positions.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $57,400 and $106,600.

More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC).

With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
We value people from different backgrounds. Could this be your story? Apply today or visit

to read more about us and learn about the impact of our solutions across the globe

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