Admissions Student Caller 24/25 - Lookout Mountain, United States - Covenant College Students

Description

This is a full academic year position.

Expected hours of work per week: 10

Work Location & Hours: Probasco; Mon- Fri; 3-9pm, Sat 11-4pm

OPPORTUNITY

• Learn customer service skills and hone phone and office communication skills.

DUTIES & RESPONSIBILITIES

• The goal of a student admissions caller is to educate students about Covenant College both informatively and personally for the purpose of guiding students toward visiting campus or beginning the application.
• The student admissions representative functions both as an ambassador of the college's vision and as a testimonial to the realization of that vision on campus.
• The primary task of the student admissions caller is to make phone calls to prospective students and families on behalf of the college. Callers will occasionally write follow-up emails, texts, and handwritten notes.
• If aptitude is shown, there are opportunities for increased variety of tasks, including occasional tours, hosting overnight, and occasional visit desk coverage.

Other duties and responsibilities include:

• Be familiar with and appropriately record all communications in Slate
• Occasionally participate in various roles for Admissions Events
• Attend mandatory Admissions Caller training sessions
• Follow all guidelines as specified in the Admissions Caller manual

COMPETENCIES/REQUIREMENTS

• Must be a Covenant student
• Excellent oral (particularly over the phone) and written communication skills
• Ability to communicate effectively with a variety of people
• Strong initiative to complete tasks with minimal supervision
• Robust relational and storytelling capabilities
• Energy and empathy to engage prospective students and parents from a variety of backgrounds
• Attend mandatory Admissions Caller training sessions
• Follow all guidelines as specified in the Admissions Caller manual

WORK ENVIRONMENT & SCHEDULE

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
• Office work experience
• Professional experience with over the phone communication

WORK SCHEDULE

• Work hours will primarily be scheduled from 3-9 pm Monday through Thursday and 3-5 pm on Friday with occasional Saturday afternoon shifts.
• Expectation of about 10 hours per week.
• Shifts will be scheduled no shorter than 1.5 hours with exceptions made when the class or athletic schedule cannot allow otherwise.

Work Habits (with the alignment of Core Values)

The College asks from its staff members the following fundamental work habits:

• Do good work. (Service, Diligence, Faithfulness)
• Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative)
• Be punctual. (Service, Diligence, Integrity, Faithfulness)
• Dress professionally and appropriately for your job. (Humility)
• Make suggestions when appropriate. (Resourcefulness, Enterprising, and Creative)
• Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity, Faithfulness)
• Attend chapel services at least once per week, on average. (Integrity, Faithfulness)

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Sitting: Remaining in the seated position

Lifting: Raising or lowering an object from one level to another (includes upward pulling lbs.

Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly