IT Support Specialist II - Noble Dr Wooster, Ohio, United States
1 week ago

Job summary
As a partner in building brighter futures for youth and their families the IT Support Specialist II provides advanced technical support to ensure reliable secure and high-performing technology services across The Village Network. This role serves as a Tier 2 escalation point resolving complex technical issues supporting enterprise systems and collaborating closely with managed service providers and vendors.Bullet points:
- Serve as the primary escalation point for Tier 1 helpdesk tickets requiring advanced troubleshooting or resolution
- Diagnose and resolve complex issues requiring advanced support related to workstations laptops mobile devices peripherals operating systems Microsoft 365 services network connectivity copiers printers remote access tools
Job description
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