Sports Center Complex Manager - Green Bay, WI

About Green Bay Country Club · At Green Bay Country Club, we offer more than just a job. We provide an opportunity to be part of a vibrant, community-focused environment where both staff and members enjoy an engaging and welcoming atmosphere. We're committed to providing a high-q ...

Job description

About Green Bay Country Club

At Green Bay Country Club, we offer more than just a job. We provide an opportunity to be part of a vibrant, community-focused environment where both staff and members enjoy an engaging and welcoming atmosphere. We're committed to providing a high-quality experience for everyone who visits, and we believe that starts with a positive and engaging work environment. By joining our team, you'll be part of a dedicated group that values teamwork, exceptional service, and making lasting impressions. At Green Bay Country Club, you'll have the opportunity to grow professionally, enjoy a fun and dynamic atmosphere, and contribute to an environment where both our members and staff thrive.

Position Summary

The Sports Center Complex Manager will oversee and coordinate all aspects of training, planning, organizing, and supervising operations at Green Bay Country Club's Sports Center. This family-friendly hub features key club amenities, including dining areas, bars, a pool, tennis and pickleball courts, a par-3 quarry golf course, as well as newly developing facilities such as a fitness space, sauna, golf training area, and a large, redesigned dining area.

This role is highly interactive with members and requires hands-on leadership across all areas of operation, including racquets, aquatics, fitness, food & beverage, and renovation-related projects to ensure an exceptional experience. 

Department: Sports Center

Reports to: General Manager/ Chief Operating Officer

Supervises: FOH Staff, Aquatics, Racquets

Employment Status: Full-Time, Exempt

Key Responsibilities

Operational Leadership

• Oversee and actively participate in daily Sports Center operations, including food & beverage, events, camps, racquet sports, aquatics, fitness areas, and pool activities.
• Provide direct oversight of current renovation and expansion projects, including fitness facilities, sauna installation, golf training area development, and enhancements to the large dining space.
• Coordinate with internal teams and contractors to ensure projects stay on schedule, align with club standards, and support seamless operations during construction phases.

Staff Management

• Supervise, direct, and evaluate all assigned staff to ensure efficient and high-quality daily operations.
• Train staff in procedures, service standards, and safety practices.
• Manag staff selection, conduct performance assessments, deliver coaching or improvement plans, and recommend recognition or disciplinary actions when necessary.

Communication & Collaboration

• Maintain clear, timely communication with Sports Center department leaders regarding member needs, personnel matters, upcoming programs, and facility issues.
• Oversee and collaborate with outsourced services and vendors to ensure quality, consistency, and operational efficiency.

Safety & Compliance

• Ensure adherence to all safety regulations and protocols for staff and amenities, including aquatics, racquets, fitness, and food & beverage areas.
• Develop and implement orientation and ongoing training programs to minimize accidents and remain compliant with state and national standards.

Policy & Facility Management

• Develop, implement, and enforce departmental policies and procedures to support a safe, efficient, and cost-effective operation.
• Manage a responsive and well-coordinated work order system addressing member requests, maintenance needs, and operational improvements across all Sports Center amenities.

 Qualifications

• Minimum of 3 years of experience in a leadership or management role, preferably in hospitality, food & beverage, or recreational facility operations.
• Must be 21 years of age or older and hold a valid state driver's license with a satisfactory driving record.
• Possess or obtain Bartending Certification, Operator's License, CPR certification, and ServSafe certification.
• Strong background in customer service with demonstrated leadership, decision making, and problem-solving skills.
• Experience in supervision and management, including planning, directing, and personnel practices.
• Ability to effectively select, train, instruct, evaluate, counsel, and motivate staff.
• Strong organizational skills, including scheduling, task assignment, and workflow oversight.
• Ability to maintain records and prepare reports, including regulatory compliance documentation.
• Excellent communication skills to foster positive relationships with members, staff, and vendors.
• Preferred familiarity with food & beverage operations and pool safety regulations, with a willingness to learn additional regulatory areas.
• Proven ability to build strong, service focused relationships with members, guests, staff, and vendors.

Physical Demands and Work Environment

• Ability to lift, carry, push, pull, and maneuver up to 50 lbs.
• Requires climbing, crawling, stooping, and other physical movements to access work areas.
• Work in a variety of environments, including indoor professional settings and outdoor areas with exposure to varying weather conditions and temperature extremes.
• Sense of smell to detect abnormal conditions, such as smoke or odors from malfunctions and leaks.