Account Manager - Mountlake Terrace, WA, United States of America

Only for registered members Mountlake Terrace, WA, United States of America

10 hours ago

Default job background
$55,000 - $105,000 (USD) per year *
* This salary range is an estimation made by beBee
Overview · At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from ...
Job description


Overview


At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful 'Hybrid Security' solutions for Prospects. 



Job Skills / Requirements


Account Manager – Security Operations (24/7 Client Site) Location: Mountlake Terrace, WA Schedule: Monday–Friday, 8:00 AM–5:00 PM with after-hours, weekend, and emergency availability as required Compensation: $81,000 - $84,000 annually

Job Overview

The Account Manager owns client satisfaction, contract delivery, and team performance for assigned accounts. You'll lead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results (safety, service quality, and attrition). This role blends people leadership, client relationship management, and disciplined operations

Responsibilities and Duties 

  • Client Success & Relationship Management 
  • Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs. 
  • Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs. 
  • Proactively resolve service issues and escalations; develop corrective action plans and follow-through. 
  • Operational Excellence 
  • Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health. 
  • Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training. 
  • Maintain accurate site documentation (site books, post orders, emergency procedures, equipment logs). 
  • Team Leadership 
  • Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles. 
  • Enforce policies and standards consistently; recognize and reward strong performance. 
  • Foster a culture of safety, professionalism, and continuous improvement. 
  • Compliance & Risk 
  • Ensure compliance with client requirements, state/local licensing, and company policy. 
  • Lead incident response and reporting (near misses, injuries, property damage, workplace violence). 
  • Partner with the GM/HR on investigations, accommodations, and documentation best practices. 
  • Qualifications 

  • 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred). 
  • Proven client-facing experience with strong service recovery and stakeholder management skills. 
  • Working knowledge of security operations, incident management, and post order development. 
  • Familiarity with state security guard licensing requirements and training standards. 
  • Comfortable with scheduling systems such as Winteam and MS Office; data-driven decision-making. 
  • Strong written and verbal communication; able to create concise reports and SOPs. 
  • Competencies 

  • Client Focused
    • Ownership & Follow-Through
    • Situational Leadership 
  • Operational Discipline
    • Risk & Compliance Mindset
    • Financial Acumen 
  • Coaching & Talent Development
    • Continuous Improvement 
  • Physical/Environmental Requirements

  • Ability to walk/stand for extended periods during site tours/inspections; occasional lifting up to 25 lbs. 
  • Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs. 
  • #WER

    Washington PSGC #

    Education & Licensing 



    Additional Information / Benefits




    Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.



    Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance



    This is a Full-Time position




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