- Preferredleast 5+ years of experience in Deskside/Mac support operations in mid/large customer environment.
Desktop Support Specialist - Lincolnshire, United States - Ehub Global Inc
Description
Deskside Support Technician (Mac Support)Location:
Lincolnshire, ILContractQualifications, skills, and all relevant experience needed for this role can be found in the full description below
Note:
We would expect to have any ideal candidate to have Mac support Certification.(Apple Certified Support Professional) certification or Apple Device Support certificationcertificationAn exciting opportunity for a dynamic and self-motivated IT professional to join the workplace support team delivering Deskside/Mac support.
Position Summaryhigh level of customer service and satisfactionincident and service request queues to ensure SLAs are metresolution on software and hardware incidentswith offshore capabilities to deliver efficient and effective customer serviceand take part in problem management activitiesservice requests for varied IT equipmentcompliance to internal and external processes and standardsservice improvements to the overall serviceknowledge repository documentationpart in change management activities as requiredto work in shifts during business hoursRoles and Responsibilityupgrade, support, and troubleshoot Windows and Mac authorized desktop applications, hardware, and peripheral equipment.troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, PowerBook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers.standard SOE Image on desktops and troubleshoot Smart phones.assistance to remote server team on Server OS and server hardware.
Education & Experienceyears or more College diploma or any graduate degree(Apple Certified Support Professional) certification or Apple Device Support certificationcertificationA+ certification or the CISSP certification