Broadband Specialist I - Columbus - Mediacom Communications

Description

Broadband Specialist I
At Mediacom Communications, we're committed to bridging the digital divide between America's major cities and smaller regions. We offer faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service.

We're seeking a Broadband Specialist I (Field Technician) to join our growing team. As a key member of our operations team, you'll be responsible for new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers.

The role requires strong communication skills to interact with customers effectively. You'll learn various tasks including installation changes of service additional outlet installation disconnection payment collection special requests regarding installation repairs maintain equipment clean up salvage wrecked out materials general assistance other employees directed install remove converters analyze picture quality judge acceptability picture delivered following installation cable service read signal levels use field strength meter add subtract levels fix problem wire configuration install tap off devices climb poles ladders or structures needed lift carry loads 100 lbs crawl spaces properly store VOM DMM check online AC DC voltages read drop system layouts blueprints inform customers FCC rules company policies pertaining them generate revenue sales techniques product options campaigns promotions perform duties as assigned stay up date knowledge technical aspects job adhering applicable codes guidelines procedures safe work practices provide outstanding customer 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