Retail Sales Associate - Santa Ynez, United States - Chumash Enterprises

Description

Overview:

Responsible for selling Gift Shop retail merchandise while providing Five Diamond guest service. The Sales Associate is also responsible for maintenance of the gift shop appearance and inventory.

• Performs store opening and closing procedures.
• Exemplifies high standards of guest service and professionalism at all times including welcoming and greeting guests with a friendly engaging attitude.
• Sells productively while displaying confidence and enthusiasm.
• Provides courteous, helpful guest service.
• Remains knowledgeable on products offered and communicates product knowledge with customers.
• Processes purchase transactions via point of sale system, properly accounts for all transactions and monies according to Gift Shop policies and procedures.
• Maintains and builds good guest relations.
• Ensures the Gift Shop remains neat and tidy at all times.
• Ensures that guest suggestions, concerns and complaints are referred promptly and professionally to the Retail Manager.
• Performs other duties as assigned by the Gift Shop.

• High School Diploma or GED Certificate.
• Must be 21 years of age.
• Six months previous experience in sales and guest service preferred.
• General knowledge of retail operations.
• Basic proficiency in 10-key and computerized cash register.
• Basic proficiency in computers, including Microsoft Office and database applications, e-mail and Internet.
• Must possess basic math skills including addition, subtraction, multiplication, division, in whole numbers and decimals.
• Must possess exceptional guest service skills.
• Excellent interpersonal skills with demonstrated patience and tact.
• Must be able to complete multiple tasks and help multiple guests in a courteous and timely manner.
• Must be able to work weekends, evenings and holidays.
• Must be able to meet scheduling requirements and maintain a good attendance records.
• Must be able to communicate clearly and intelligibly with casino and Gift Shop guests and Team Members.
• Should be dependable, responsible and able to work with minimal or no supervision at times.
• Exceptional detail and follow-up skills.
• Team Member must be able to read and write legibly in English language.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.