Fleet Client Services Specialist II - Phoenix
2 days ago
Job description
Company
Cox Automotive - USAJob Family Group
Vehicle OperationsJob Profile
Fleet Client Services Specialist IIManagement Level
Individual ContributorFlexible Work Option
Can work remotely but need to live in the specified city, state, or regionTravel %
NoWork Shift
DayCompensation
Hourly base pay rate is $ $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive programJob Description
Cox Fleet keeps your fleet moving
Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company.
Duties & Responsibilities:
- Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
- Timely and accurate documentation and notation in all FSCA systems regarding each customer contact
- Providing excellent customer service for all internal and external customer calls
- Be professional and establish positive customer rapport
- Obtain customers approval for all repairs and services to be performed
- Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
- Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
- Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
- Continuously develop and improve company capabilities in Dispatching and Service Scheduling
- Additional duties and special projects as assigned
Requirements:
- High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
- Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
- Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
- Excellent organizational skills and the ability to balance a variety of tasks.
- Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
- Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
- Ability to work independently and collaboratively within a team environment.
- Excellent problem-solving skills
- Highly organized with exceptional follow-through abilities
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibitedBenefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leaveAbout Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.Similar jobs
We are seeking a professional and customer service focused Service Specialist to join our dynamic team. · High School Diploma or GED · Minimum of 1 year work experience in a customer services field · ...
3 weeks ago
This is a job position that involves technical support and service improvement initiatives. · The ideal candidate should have a strong background in desktop and software support, · a proven IT field service or help desk experience, · and be able to troubleshoot, test, repair and ...
1 week ago
We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants. · Receive, investigate, and respond to all customer inquiries regarding shipments, products, and complaint ...
3 weeks ago
+h2>Job Summary · This is a full-time role for a Customer Service Specialist based in the Greater Phoenix Area. · Proven skills in Customer Support and ensuring Customer SatisfactionStrong Phone Etiquette and ability to manage inbound/outbound calls effectivelyExperience in deliv ...
1 month ago
We re looking for a Client Services Specialist to be the heartbeat of our Chandler office managing day to day operations while creating a warm professional and memorable experience for every client and guest. · This is a full time in person position ideal for someone with a polis ...
3 weeks ago
Senior Service Account Coordinator · Job Location: Phoenix, AZ · Job Type: Full Time · Pay: $22-$24/hr · The Service Account Specialist is a key customer-facing role within the Service Department at American Solar & Roofing. This position serves as the primary point of contact fo ...
2 days ago
The Patient Services Specialist is responsible for front-end business operations including patient registration verification of demographic information creating and maintaining electronic charts answering incoming calls scheduling intake appointments completing insurance verifica ...
2 weeks ago
We are looking for employees who want to work for a fast-growing organization with a strong reputation for providing comprehensive high quality musculoskeletal care. · ...
1 month ago
This is a full-time, on-site role for a Customer Service Specialist based in the Greater Phoenix Area. · Handle inbound inquiries · Ensure customer satisfaction by providing excellent service · ...
1 month ago
The Patient Services Specialist will be responsible for checking in patients, scheduling appointments correctly and accurately pursuant to provider scheduling protocols. The specialist will also interact with patients and their families, answer questions and complaints, and maint ...
1 month ago
Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out Schedule patient appointments in person and via phone Regular communication with parties such as attorney offices insurance c ...
1 month ago
We are seeking a Customer Service Specialist to join our team in Phoenix. You will be responsible for receiving and investigating customer inquiries regarding shipments and products. · ...
3 weeks ago
The Strategic Account Services, Service Specialist is responsible for managing, servicing, and supporting AssetMark's strategic and institutional partnerships. · ...
1 month ago
+ Proactive IT Servicing Specialist + · We are seeking a professional who can collaborate with our team to design, plan, and implement a predictive, proactive, and preventative IT operating model.This role involves leveraging data-driven insights, automation, and best practices t ...
1 month ago
We want patients to have an exceptional experience - starting at the front desk. As a patient service specialist, you'll manage both the patient side and business side of our center. · Greet and register patients and provide information about what to expect during their visit and ...
2 weeks ago
The Client Services Specialist helps maintain and develop existing business with current clients, · and acts as a liaison between partner organizations and Maricopa Ambulance. · ...
3 weeks ago
The Public Works Department strives to improve the quality of life in Phoenix through efficient delivery of outstanding solid waste, fleet, facilities, and energy management services.The department is seeking individuals dedicated to customer service and interested in working for ...
3 weeks ago
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, · and communities for a better quality of life. · Affordable medical dental life · and short-term disability insurance plans ...
1 month ago
The Vocational Services Specialist provides crisis management, vocational services, case management and human resources support to individuals with disabilities and other barriers to employment. This position provides vocational counseling and coaching to team members to assist t ...
3 weeks ago
Lutron is seeking a Field Services Specialist to join our dynamic team serving the Phoenix, AZ area. · Deliver exceptional customer service by providing on-site support and technical expertise to Lutron clients. · ...
1 month ago
As our highly visible Patient Service Specialist, you'll be patient's first touch and are responsible for gathering important information for their visit and providing an exceptional patient experience. · ...
1 week ago