- Abide by Mastercards security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.
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Senior Customer Experience and Engagement Analyst - Des Moines, United States - Mastercard Incorporated
Description
Senior Customer Experience and Engagement AnalystO'Fallon , Missouri
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better teamone that makes better decisions, drives innovation and delivers better business results.
Job Title
Senior Customer Experience and Engagement Analyst
Trainer Job Summary
We are looking for an organized and experienced trainer to join our organization.
The trainer will be responsible for evaluating our needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.
The ideal candidate will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance.
The trainer will also be responsible for researching and selecting the best platform to deliver and utilize training materials.Trainer Duties and Responsibilities
Develop a schedule to assess training needs
Conduct employee surveys and interviews
Consult with other trainers, managers, and leadership
Track and compile collected data
Conceptualize training materials based on data and research
Communicate training needs and online resources
Create training strategies, initiatives, and materials
Contact and utilize outside vendors and resources for instructional technology
Test and review created materials
Maintain a database of all training materials
Instruct employee training and onboarding
Conduct training through new materials
Review employee performance and learning
Coordinate and monitor enrollment, schedules, costs, and equipment
Trainer Requirements and Qualifications
Bachelor's degree in education, business, human resources, information technology, or related field
Certification from talent and training associations a plus
Previous experience as a trainer, corporate training specialist, or related position
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy/mission statement/sales goals
Strong project management skills with the ability to supervise multiple projects
Good interpersonal skills and communication with all levels of management
Organized and able to create multiple timelines, budgets, and schedules
Able to multitask, prioritize, and manage time efficiently
Excellent leadership, team building, and management skills
Encouraging to team and staff; able to mentor and lead
Excellent verbal and written communication skills
Able to analyze problems and strategize for better solutions
COVID-19 Considerations
We value the safety of each member of our community because we know were all in this together.
In many locations, which may change over time, weve implemented a virtual hiring process and continue to interview candidates by video or phone.
In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.
Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.
Everyone must be vaccinated to enter Mastercard offices at this time.Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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