- Collaborates with leadership, team members, and customers to drive growth and adoption of services under the fleet management and driver services umbrella
- Build a robust leadership team balancing the need for immediate leadership and future succession with the department.
- Establishes, implements, and communicates the strategic direction of the department
- Identifies, recommends, and oversee implementation of new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
- Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on deliverables
- Collaborates with other divisions and departments to carry out the organizations goals and objectives
- Ensures executive alignment and delivery of exceptional service and value as it relates to operational excellence
- Supports change management initiatives impacting the Holman Businesses
- Create and execute departmental budget
- Presents periodic performance reports and metrics to executive leadership
- Maintains knowledge of emerging technologies and trends in areas of responsibility
- Create a talent pipeline, ensuring succession plans in place
- Ensure growth and development of leadership within the group
- 15+ years work experience at a senior leadership level with expanding management responsibilities; multiple levels of reporting relationships required.
- Experience managing within a matrix structured organization.
- Multi-year experience leading high-performing teams.
- Bachelors Degree in a related field, Masters Degree preferred.
Senior Vice President- Service Operations - Mount Laurel Township, United States - Holman
Description
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
As part of the Holman Leadership Team, the Senior Vice PresidentService Operations will oversee strategy and execution of Holmans operational areas with a focus on the overall customer experience, including the fleet management team, maintenance call center, and driver services teams
What will you do:
Relevant Experience:
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