- Oversees all subcontracted OPTIONS Care Management agencies and the Miscellaneous Providers network for contract, scope, and quality performance compliance.
- Ongoing monitoring, evaluation, and compliance of contracts, including the monitoring of service delivery and fiscal accountability of all OPTIONS program providers, which includes OPTIONS Care Management and the Miscellaneous Provider network.
- Serves as the primary integration point for all contracted OPTIONS program services, including Care Management, Caregiver Support Program, Miscellaneous and the In-Home Provider network.
- Assists and monitors the effective execution of all OPTIONS program goals, objectives, and program requirements.
- Coordinates and manages Service Deliveries between Care Management, Caregiver Support Program, and other providers within and outside the Bureau.
- Oversees and assists with the OPTIONS and Caregiver Support Program case review process. Determines sampling size for review based on need and quality.
- Evaluates, analyzes, and determines significant trends in the OPTIONS program, including data mining priorities and the appropriate use of mined data.
- Full-time employment
- Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
- Three years of experience in public or private social work and a bachelor's degree; or
- Any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within this county apply for this position, candidates who reside in other counties may be considered.
- You must be able to perform essential job functions.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at ra-cs-Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or: your score may be lower than deserved.
- Yes
- No
- 3 or more years
- 2 but less than 3 years
- 1 but less than 2 years
- Less than 1 year
- No
- Yes
- No
- 60 or more credits
- 45 but less than 60 credits
- 30 but less than 45 credits
- 15 but less than 30 credits
- Less than 15 credits
- No
- Yes
- A. I have experience performing ALL aspects of this work behavior.
- B. I have experience as a lead worker. I provided on-the-job training to newly hired staff, reviewed their work, served as a team or group leader, etc., but I was NOT responsible for employee discipline or hiring decisions.
- C. I have successfully completed college-level coursework related to labor relations, human resource management, or supervisory development.
- D. I have NO experience or training related to this work behavior.
- The name of the employer(s) where you gained this experience
- All of the aspects of this work behavior you have performed
- Your level of responsibility
- College/University
- Course Title
- Credits/Clock Hours
- A. I have experience performing ALL aspects of this work behavior including reviewing case records of others for completeness and accuracy for adherence to policies/procedures, proper documentation, placement, referral, assessment/diagnosis AND follow-up. I communicated any deficiencies to the author who prepared the case record.
- B. I have professional experience performing portions of this work behavior. I have prepared case records ensuring adherence to policies/procedures, proper documentation, placement, referral, assessment/diagnosis, and I provided follow-up; however, I do NOT have experience reviewing and analyzing case records of others.
- C. I have NO experience or training related to this work behavior
- The name of the employer(s) where you gained this experience
- The type(s) of case records you reviewed/analyzed/prepared, etc.
- The actual duties you performed
- Your level of responsibility
- A. I have experience developing and conducting trainings, seminars, conferences, and staff meetings designed to develop performance and case management skills and familiarize staff with current methods and techniques in the field of social services. I have experience preparing and making oral presentations to large or small groups in which I had interactive discussions.
- B. I have experience preparing and making presentations to large or small groups without interactive discussions. My responsibility included presenting the material/information.
- C. I have successfully completed college-level coursework related to public speaking, speech and communications, or a related area.
- D. I have NO experience or training related to this work behavior.
- The name of the employer(s) where you gained this experience
- The type(s) of trainings or presentations you developed/conducted/presented, etc.
- The actual duties you performed
- Your level of responsibility
- College/University
- Course Title
- Credits/Clock Hours
- A. I have experience collaborating with human service professionals from Area Agencies on Aging, medical and legal consultants, subcontractors, and other human service professionals. I have experience arranging for legal consultants in which I called attorney(s) and explained the case, scheduled and participated in a consultation meeting, and made a decision on the case; OR I have experience arranging for medical consultants in which I called medical consultant(s), scheduled and participated in a consultation meeting, and requested an evaluation or information about a consumer to aid in proceeding with the case.
- B. I have experience collaborating with professionals in a human services setting to disseminate information or discuss available services about the agency; however, I do NOT have experience arranging/participating in consultation meetings with medical or legal consultants.
- C. I have NO experience or training related to this work behavior
- The name of the employer(s) where you gained this experience
- The actual duties you performed
- Your level of responsibility
-
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Aging Care Management Supervisor 1 - Pittsburgh, PA, United States - State of Pennsylvania
Description
THE POSITION
The Allegheny County Department of Area Agency on Aging is actively looking for motivated and innovative individuals to join their team.
They are in search of candidates who are committed to ensuring the well-being, safety, and overall quality of life for the residents in our county.
If you are passionate about making a positive impact on the lives of others and are ready to contribute to the betterment of our community, this could be the perfect opportunity for you.
Join a team that is dedicated to providing support and protection to those who need it most.DESCRIPTION OF WORK
Duties and Responsibilities:
Work Schedule and Additional Information:
QUALIFICATIONS
Minimum Experience and Training Requirements:
Other Requirements:
How to Apply:
Veterans:
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.
All diverse candidates are encouraged to apply.EXAMINATION INFORMATION
You may only apply/test once for this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older.
How many years of full-time experience do you possess in public or private social work?
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below.
The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision.
If you claimed you do not have experience, type N/A in the text box below.04
Have you successfully completed 12 or more college credits in sociology, social welfare, psychology, gerontology, or other related social sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision.
You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.
You will not be able to add transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation.
How much graduate coursework have you completed in the behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision.
You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.
You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation.
06
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored.
They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position.
Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification.
You must complete the application and answer the supplemental questions.Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty.If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.
In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
WORK BEHAVIOR - SUPERVISION
Distributes and monitors work assignments of case aides and care management and assessment staff; monitors and approves leave/compensatory time; reviews and signs timesheets, mileage, and payroll sheets; completes performance evaluations; provides guidance and instruction of duties and responsibilities; trains new staff; disciplines staff; and makes personnel recommendations.
My responsibilities included:
distributing and monitoring work assignments of subordinate staff; monitoring and approving leave/compensatory time; reviewing and signing timesheets, mileage, or payroll sheets; completing performance evaluations; providing guidance and instruction of duties and responsibilities; training new staff; disciplining staff; and making personnel recommendations.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below.
WORK BEHAVIOR - REVIEWS/ANALYZES CASE RECORDS
Reviews and analyzes case records of others for completeness and accuracy for adherence to policies/procedures, proper documentation, placement, referral, assessment/diagnosis, and follow-up in order to insure efficient, qualitative service to persons in need.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.
WORK BEHAVIOR - CONDUCTS TRAININGS/ORAL PRESENTATIONS
Develops and conducts trainings, seminars, conferences, and staff meetings designed to develop performance and case management skills and familiarize staff with current methods and techniques in the field of social services.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below.
WORK BEHAVIOR - COLLABORATION
Collaborates with other Area Agency on Aging staff, medical and legal consultants, subcontractors, and other human service professionals to disseminate information about the agency, discuss available services, etc.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.
Agency Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website