- Collaborate with the operational leadership team to develop and execute strategic business plans, operational objectives, and performance metrics that promote growth, productivity, and ensure exceptional customer service and satisfaction.
- Build and retain a team of managers, offering guidance and growth opportunities that enhance both individual and team capabilities continuously.
- Lead ongoing operational enhancements and maintain high-quality performance across various metrics such as efficiency, quality, staffing, training, attrition, and expenses.
- Ensure the achievement of goals related to Patient Admissions customer service levels and customer satisfaction.
- Identify, analyze, and resolve technical, procedural, and operational challenges promptly and effectively.
- Drive innovation initiatives to shape future processes for top-tier patient placement.
- Promote collaboration and support for cross-functional business initiatives to facilitate swift resolution of operational issues.
- Foster the development of leadership skills that drive individual and team success.
- Enhance employee satisfaction, development, and performance through performance management practices and goal setting.
- Cultivate a culture based on the DaVita Core Values of Service Excellence, Integrity, Continuous Improvement, Accountability, Fulfillment, and Fun within the operational department.
- Minimum of 5 years' experience in managing teams
- Experience in the healthcare industry is advantageous.
- Bachelor's degree is required; Master's Degree is preferred
- Ability to travel up to 20% for offsite meetings and training sessions.
- A culture that prioritizes community over company, fueled by Core Values that hold significance.
- Consistently high clinical outcomes that surpass national standards.
- Award-winning educational programs and training opportunities across various career paths to help you achieve your full potential.
- Performance-based recognition for outstanding individual and team contributions.
- Comprehensive benefits package designed to enhance your well-being, financial security, and future prospects.
- Dedicated focus on providing care for patients dealing with chronic kidney failure nationwide.
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Director, Patient Admissions - Englewood, United States - DaVita Inc.
Description
Over the past decade, we have strived to become the leading dialysis company globally, and in the next decade, we aim to create the most extensive healthcare community ever envisioned.
When you become part of the DaVita Village, you are joining a successful team that focuses on excellence.Through our dedication to training, development, and quality, we consistently deliver outstanding clinical results while providing our team members with an award-winning work environment that helps them grow both professionally and personally.
DaVita is currently looking for a dynamic and results-driven individual to fill the role of Director of Admissions within our Guest Services Team.
This position involves overseeing Patient Admissions operations for a significant geographic area in the United States, and the Director will report to the Vice President of Guest Services.
This is a remote position and can be based anywhere in the United States, with occasional travel of up to 20% required.
Qualified candidates should possess extensive leadership experience in process enhancement, the ability to identify and capitalize on growth opportunities quickly, and the skills to recruit and develop management staff to ensure smooth daily operations.
As the Director of Admissions, this individual will need to establish strong relationships with various corporate teams, field leaders, physicians, and clinical operations teams to ensure the timely and efficient placement of new patient admissions. They will also be responsible for liaising with cross-functional Regional, Divisional, and Corporate teams regarding operational matters.
This pivotal role requires the utilization of management expertise to identify and implement enhancements to Contact Center policies, procedures, staff, systems, and overall environment. Candidates must be able to translate data metrics into actionable insights to meet predefined goals and expectations.
The successful candidate should also possess experience in project management, large-scale technology implementations, and process enhancements to drive nationwide improvements in partner experience.
Job Responsibilities and Expectations:
Our aim is for all team members to view DaVita as "a place where I belong." We are committed to integrating Diversity & Belonging into every aspect of our Village, making it an integral part of our identity.
We are proud to be an equal opportunity workplace and an affirmative action employer.Therefore, individuals are selected, recruited, assigned, and promoted without regard to race, religion, age, gender, sexual orientation, disability, veteran status, or any other protected characteristic.
Salary Range:$110,000 - $161,700 annually
Compensation for this position will be determined based on various factors, including qualifications, skills, competencies, and experience, and may fall outside the specified range.
DaVita offers a competitive total rewards package, including a 401k match, healthcare benefits, and a wide range of additional perks.
Learn more at
