Customer Service Representative - Jacksonville, United States - Suddath Van Lines, Inc.

Description

Why Choose Suddath to "Move" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit and scroll down to view our employee benefits.

Maximizes productivity of outside salespeople by regularly interacting with clients and responding to customer service requests, handling administrative responsibilities, and acting as an intermediary between

sales and other departments and vendors.

Assists salespeople in the preparation of accurate and complete quotes and orders, checking for accuracy of pricing and information.

Processes acknowledgements in a timely fashion, resolving discrepancies to assure accurate deliveries.

Coordinates deliveries, installations and service requests, prepares necessary paperwork and supervises these services when required.

Regularly acts as customer service representative over the phone and face-to-face, professionally and promptly handling customer inquiries, taking the appropriate action to resolve customer concerns. Informs

Sales Represent/Account Executive of developments in the sales/order process.

Keeps accurate records according to the company's approved format. Responsible for provision of appropriate reports relating to order process and customer account backlog.

Performs other duties as required to support the assigned salesperson(s), thereby allowing the salesperson(s) to maximize outside sales time.

Qualifications & Experience:

Associates Degree (A.A.) or equivalent from two-year college or technical school; or 2 years related experience and/or training; or equivalent combination of education and experience.

Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, etc.)

Very good communications skills, both verbal and written.

General knowledge of furniture product and project implementation.

Works well in a fast-paced environment with multiple deadlines

Ability to work independently as well as in a team situation

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.