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    Customer Service Representative - New Orleans, United States - Mike & Jerry's Paint and Supply

    Mike & Jerry's Paint and Supply
    Mike & Jerry's Paint and Supply New Orleans, United States

    3 weeks ago

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    Description

    Job Description:


    Responsible for improving customer relations by providing professional product knowledge and service, through interpersonal and telephone skills, in an accurate and detailed manner.

    Experience in the Automotive paint business a plus but not necessary.


    ESSENTIAL FUNCTIONS:

    • Take orders quickly, accurately and according to company policies.
    • Pull and invoice all orders quickly and accurately.
    • Wait on walk-in customers.
    • Take and relay messages.
    • Receive COD's.
    • Know check cashing policies and procedures.
    • Know cash refund policies and procedures.
    • Know the sales tax policy.
    • Know the Mastercard/Visa/Discover card procedures.
    • Know the CSR's parameters for discounts.
    • Know equipment sale procedures.
    • Be familiar with back order policies, procedures and book.
    • Know policies and procedures on purchase orders and store transfers.
    • Follow up on all customer inquiries including back orders and special orders.
    • Have a good, working knowledge of the products we carry, their location, part number, usage and common product problems and their solutions.
    • Know how to create a stock order.
    • Know policies and procedures for receiving stock.
    • Have a working knowledge of the various warehouses we order through and the products they carry.
    • Inform the manager when stock is low and be familiar with inventory/order point adjustments.
    • Know how to use catalogs, paint books, and color computers.
    • Maintain and update catalogs and paint books.
    • Keep counters clean and neat.
    • Know the procedures of UPS shipping and receiving.
    • Provide technical assistance to customers.
    • Assist with special projects.
    • Learn the Assistant Manager's job.
    • Report all customer complaints and praise to the store manager.
    • Know and follow safe work practices.
    • Be able to fill in for DSR, Paint Mixer as required (cross training).
    • Know and follow return policies and procedures.
    • Know monthly specials, sale items, and promotions.
    • Stay current on new products.
    • Use color matching tools (i.e. Variant decks, Colornet, etc.).
    • Responsibilities as a Customer Service Representative also include any duties requested by your supervisor.
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