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Mokena

    Automotive Support Customer Service Technician - Mokena, United States - Automotive Technology Experts

    Automotive Technology Experts
    Automotive Technology Experts Mokena, United States

    3 weeks ago

    Default job background
    Part time
    Description

    Champions Do More:

    At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit

    Responsibilities:
    • Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
    • Document all customer interactions in supplied database
    • Work within groups of technicians and software development teams to improve products and services
    • Maximize first time resolution of customer queries
    • Provide training support and basic technical support to customers and employees as required
    • Other duties as requested
    Qualifications:

    Requirements:

    • 5 High School diploma or GED required
    • 1 to 3 years experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required
    • Proficient in Microsoft Office 365 required
    • Superior customer service skills required
    • Strong problem-solving capabilities required
    • Ability to communicate effectively both verbally and in writing with customers required
    • Ability to multi-task required

    Preferred Qualifications:

    • OE/Dealer level diagnostic and programming experience
    • Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred
    • ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
    • Collision automotive experience or Automotive Repair experience/education preferred
    • Bilingual in Spanish or Spanish speaking ability a plus
    Benefits:
    • Weekly Paycheck
    • Medical, Dental & Vision effective on start date
    • 401K Retirement Plan and Company Match
    • Transfer Between Markets
    • Paid Holidays & PTO
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