Claims-Mgmt Adjusting CSL-Assoc Mgr - Pittsburgh, United States - National General Insurance

Description

This is a Leadership Opportunity and the ideal candidate will be located in the Western Pennsylvania Area

Job Summary:

This role is responsible for designing, developing, and implementing projects and initiatives within a subset of a field discipline that aligns with claims strategic direction and supports strategic goals. The TCL manages a subset of the operations of a team within a market claim office (MCO), typically with an excess of 125 employees, including leading, training, inspiring, engaging and motivating leaders and employees in one or more business segments with a focus on collaboration, innovation, and customer centricity.

Key Responsibilities:

• Analyzes results and contributes to the development of strategies and action plans to support the achievement of operational goals related to customer service, loss cost management, and expense controls
• Responsible for complex claim decisions, identification of hiring, training, and succession planning opportunities, and the development and implementation of short- and long-term strategies and process improvements to achieve corporate financial outcomes
• Accountable for human resources duties, including resource management, hiring, performance management, talent development and compensation planning
• Manages and resolves escalated customer communications, concerns, conflicts or issues
• Develops and directs business unit action plans
• Fosters a collaborative environment that inspires and motivates many employees
• Ensures understanding of business objectives, results, processes, etc. with their direct reports

Supervisory Responsibilities:

This job does have supervisory duties

Preferred Qualifications:

Education and Experience

• Bachelor's degree or equivalent experience
• 7 or more years of related experience

Certificates, Licenses, Registrations

• None

Functional Skills

• Ability to interact effectively with internal or external customers and act with empathy
• Beginning to apply knowledge of insurance policy, coverage, and regulation
• Beginning to apply knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Beginning to apply industry knowledge
• Beginning to apply knowledge of standardized problem solving
• Beginning to apply ability to leverage learned technical skills in support of team objectives
• Beginning to apply negotiation and/or arbitration skills

#LI-MP1

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $96,000 - $113,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at