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    General Manager - Norfolk, United States - JSB Properties LLC

    JSB Properties LLC
    JSB Properties LLC Norfolk, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    We are seeking a General Manager to join our team

    As General Manager you'll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community

    Responsibilities:

    People:

    • Develop programs and initiatives to increase team engagement that are aligned Hilton Promise in Service and Standards
    • Develop, implement and monitor team member succession planning to ensure future bench strength
    • Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance maintain Hotel Service Standards with Acceptable to Surpassing scores
    • Oversee HR related actions in accordance with rules and policies
    • Train and evaluate employees
    • Track performance in relation to Hotel Service Score and Brand Standard expectations

    Financial:

    • Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results
    • Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share
    • Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position

    Guest Experience

    • Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
    • Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
    • Speak to guests – ask for their feedback and relationships

    Responsible Business

    • Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements
    • Maintain relations with outside contacts
    • Act as public relations representative to raise awareness of hotel and brand in local community
    • Drive team member involvement in community organizations, activities and businesses
    • Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint
    • Perform other duties as assigned. May also serve as manager on duty

    ​Qualifications:

    • ONLY RESUMES WITH 5 YEARS HILTON GARDEN INN GENERAL MANAGER EXPERIENCE WILL BE REVIEWED
    • Ability to thrive in a fast-paced environment
    • Excellent written and communication skills
    • Strong leadership qualities
    Company DescriptionARP Hospitality, a hospitality management company founded in 2004, which operates 4 hotels on the East Coast. Our vision is to deliver bright-hearted service with a quality product that makes our guests feel at home. The portfolio includes: Hilton Garden Inn Chesapeake/Greenbrier, Homewood Suites by Hilton Chesapeake/Greenbrier, Hampton Inn & Suites by Hilton Exmore/Eastern Shore, Candlewood Suites Norfolk Airport

    Company Description

    ARP Hospitality, a hospitality management company founded in 2004, which operates 4 hotels on the East Coast. Our vision is to deliver bright-hearted service with a quality product that makes our guests feel at home. The portfolio includes: Hilton Garden Inn Chesapeake/Greenbrier, Homewood Suites by Hilton Chesapeake/Greenbrier, Hampton Inn & Suites by Hilton Exmore/Eastern Shore, Candlewood Suites Norfolk Airport
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