Problem Manager - Atlanta - Pomeroy Technologies

    Pomeroy Technologies
    Pomeroy Technologies Atlanta

    1 day ago

    $80,000 - $135,000 (USD) per year *
    Description
    Job Description:

    • Track and manage problem records and root cause analyses from Service Lines.

    • Appropriate dissemination of technical and business impact after major incidents to DXC Account Team and CRH Client Team

    • Escalation of problem resolution issues to DXC Problem Management Team

    • Communication of problem action items to DXC Problem Management Team, to the client account team or third-party vendors.

    • Liaise with other Service Management teams for support in delivering Problem Management, including: Change, Configuration, Knowledge, Release and Incident Management.

    • Use problem metrics reports provided by the Problem Management Team and track to completion including action items

    • Own and communicate Problem Management processes to DXC Problem Management Team

    Qualification
    • University or college degree in Computer Science, IT, IS, or equivalent academic or on the job experience.
    • Minimum 3 years IT industry experience with at least 2 years of relevant industry experience
    • ITIL Problem Management-Experienced level
    • ServiceNow, Microsoft Office Suite
    • ITIL V3/V4 Foundation Certification
    • Kepner Tregoe experience is a nice to have
    #LI-DNI
    * This salary range is an estimation made by beBee
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