- University or college degree in Computer Science, IT, IS, or equivalent academic or on the job experience.
- Minimum 3 years IT industry experience with at least 2 years of relevant industry experience
- ITIL Problem Management-Experienced level
- ServiceNow, Microsoft Office Suite
- ITIL V3/V4 Foundation Certification
- Kepner Tregoe experience is a nice to have
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Problem Manager - Atlanta - Pomeroy Technologies
Description
Job Description:• Track and manage problem records and root cause analyses from Service Lines.
• Appropriate dissemination of technical and business impact after major incidents to DXC Account Team and CRH Client Team
• Escalation of problem resolution issues to DXC Problem Management Team
• Communication of problem action items to DXC Problem Management Team, to the client account team or third-party vendors.
• Liaise with other Service Management teams for support in delivering Problem Management, including: Change, Configuration, Knowledge, Release and Incident Management.
• Use problem metrics reports provided by the Problem Management Team and track to completion including action items
• Own and communicate Problem Management processes to DXC Problem Management Team
Qualification
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Incident and Problem Manager
Only for registered members Atlanta
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Problem Manager
TEMPORARY Only for registered members Atlanta
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Incident Problem Manager
Only for registered members Alpharetta
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Incident Problem Manager
Only for registered members Alpharetta, GA
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Incident Manager
Only for registered members Atlanta
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Incident Manager
Only for registered members Atlanta
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Incident Manager
Only for registered members Atlanta
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Senior Product Manager
Full time Only for registered members Atlanta-GA-US
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IT Continuous Improvement Manager
Only for registered members Atlanta
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Director, Customer Care
Full time Only for registered members Atlanta-GA-US
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Technical Support
Only for registered members Atlanta
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Outside Sales
Full time Only for registered members Atlanta-GA-US
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Customer Engagement Analyst
Full time Only for registered members Atlanta
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Lead Product Manager
Only for registered members Atlanta
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Senior Instructional Designer
Full time Only for registered members Atlanta-GA-US
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Technical Support opening at Atlanta, Georgia 30308
Only for registered members Atlanta
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Outside Sales
Full time Only for registered members Atlanta-GA-US
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Marketing Associate
Only for registered members Atlanta
-
Technical Support
Only for registered members Atlanta
-
Senior Marketing Specialist
Full time Only for registered members Atlanta-GA-US
-
Senior Financial Analyst
Full time Only for registered members Atlanta-GA-US
