Workplace Experience Coordinator - Washington
1 day ago
Job description
Washington, D.C. - District of Columbia - United States of AmericaAbout The Role
As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
What You'll Do
First point of contact for visiting employees. Follow security protocols and issue visitor passes.
Coordinate and execute workplace services including mail, office supply services, Daily walks and office checks to ensure: clean & tidy office space; adequate office supplies.
Respond to employee requests via Jira ticketing system. Acknowledge inquiries or complaints, and provide solutions in a professional customer service-driven manner. Manage janitorial or maintenance work orders as needed.Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Also may involve registering and welcoming guests.
Manage rooms, all-hands areas, and other bookable spaces, helping troubleshoot any schedule clashes or booking of event space for team and employee needs.
Be proactive in managing deliveries and contractors coming on site. Coordinate with vendors who supply services or goods to the workplace. This includes snack and catering vendors as well as deliveries/shipping/receiving.You will support the Workplace Manager in cultivating a positive office culture and incorporating our core values. Collaborate and/or plan and execute company-sponsored events, manage in-office programs (e.g. gym registration), and foster a safe, fun, and inclusive work environment.
Onboarding Support:
Set up employee desks for new joiners, conduct building tours.
Be familiar with the physical security operations in the office and the building and maintain a close liaison with the key stakeholders.
Coordinate with the security team when there are events, visitors, during an incident and when any works are being planned.
Collaborate with the Workplace Manager and Security Team during fire and evacuation exercises.What You'll Need
High School Diploma with up to 2 years of job-related experience.
Ability to follow basic work routines and standards in the application of work.
Communication skills to exchange straightforward information.
Strong organizational skills with an inquisitive mindset.
Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience.
The minimum salary for the Workplace Experience Supervisor position is $60,000 annually and the maximum salary for the Workplace Experience Supervisor position is $65,000 annually.
The compensation that is offered to a successful candidate will depend on the candidate's skills, q ualifications, and experience.Equal Employment Opportunity:
CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations:
CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success.
CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at U.S.) and Canada).Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services.
Put simply:
our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most.
Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Service line:
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