Shared Services Coordinator - Memphis
7 hours ago
Job description
Position Title:
Shared Services Coordinator
Pay Rate:
$58,000-$69,500 per year
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. PL may vary based on experience.
Location:
International Paper
6400 Poplar Ave.
Memphis, TN 38197
The Job You Will Perform:
The HR Shared Services Coordinator is a key member of the centralized HR support team, responsible for managing employee service requests through a ticketing system, ensuring data accuracy across HR platforms, and providing administrative support for leave of absence processes. This role requires strong attention to detail, excellent communication skills, and a commitment to delivering timely, consistent, and high-quality HR support.
Primary Responsibilities
- Maintain and update employee records in HRIS systems with accuracy and confidentiality
- Manage and resolve assigned HR service tickets related to employee inquiries, transactions, and process support
- Ensure timely and accurate documentation of ticket activity, resolution steps, and follow-ups in the case management system
- Maintain data integrity across HR systems by auditing, updating, and validating employee records, position data, and organizational structures
- Serve as the main liaison for HR partners regarding leave of absence policies and procedures
- Partner with third-party leave administrators to monito and resolve leave cases
- Research and resolve complex leave-related issues, ensuring timely and accurate communication and documentation
- Collaborate with HR partners, payroll, and benefits teams to ensure seamless service delivery and resolution of cross-functional issues
- Monitor service metrics and contribute to continuous improvement of HR processes and knowledge base content
- Participate in HR projects and initiatives related to service delivery, system enhancements, and employee experience
- Assist with general HR administrative tasks and employee service inquiries as needed
The Skills You Will Bring:
Basic Qualifications
Associate or bachelor's degree in human resources, Business Administration, or related field or equivalent work experience
2+ years of experience in HR operations, shared services, or employee support roles
Experience working with ticketing or case management systems (e.g., ServiceNow, Zendesk, Workday Help)
Strong understanding of HR data management and leave of absence processes (FMLA, ADA, STD, etc.)
Proficiency in HRIS platforms and Microsoft Office Suite
Excellent organizational, communication, and problem-solving skills
Ability to manage sensitive information with discretion and professionalism
Detail-oriented with a commitment to accuracy and service excellence
Preferred Qualifications
Experience in a high-volume, multi-state or global HR support environment
Familiarity with third-party leave administration and vendor coordination
PHR or SHRM-CP certification is a plus
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
The Career You Will Build:
Leadership training, promotional opportunities
The Impact You Will Make:
We continue to build a better future for people, the planet, and our company IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
The Company You Will Join:
International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact or
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