- You will help guests discover and book their Wanderlust experience
- You will answer calls and greet people from all over the world in a friendly and welcoming manner
- Make guest reservations for all resort accommodations
- Ensure accuracy of reservation, recognize guests needs and requests, and properly communicate requests to appropriate departments.
- Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resorts revenue capabilities.
- Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
- Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
- Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
- Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
- Maintains a strong familiarity the Resort and surrounding area.
- Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
- Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guests satisfaction.
- Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
- Interacts with resort staff in a polite and respectful manner.
- Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests needs and help them make an informed decision.
- Other duties as assigned.
-
Reservations Agent
2 weeks ago
Pyramid Global Hospitality Litchfield Park, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Remote Reservations Agent
1 week ago
Enchantment Group Management Company LLC Scottsdale, United StatesAre you passionate about travel and hospitality, join our growing team of Reservation Sales Agents at Tanzerra This role begins at $17.00 per hour + the potential to earn an additional monthly incentive. Top producing Specialists on average can receive up to an additional $1,500+ ...
-
Sales Reservations Agent
1 week ago
Roberts Resorts & Communities Scottsdale, United States: · **Position Summary**: · Sales Reservations Agent plays a crucial role in driving sales revenue, enhancing customer satisfaction, and maintaining operational efficiency in the reservation and sales process. They serve as a primary point of contact for customers, requiring exce ...
-
Reservation Agent
3 weeks ago
Arizona Grand Resort Phoenix, United StatesThis job was posted by : For more information, please see: · As a Reservation Agent, you will answer inbound calls, provide helpful customer service, and make hotel reservations. Reservation Agents are friendly, attentive to detail, and good with people.Estimated Salary: \$20 t ...
-
Sales Reservations Agent
2 weeks ago
Roberts Communities Scottsdale, United StatesSales Reservations Agent plays a crucial role in driving sales revenue, enhancing customer satisfaction, and maintaining operational efficiency in the reservation and sales process. They serve as a primary point of contact for customers, requiring ex Reservations, Sales, Agent, R ...
-
Reservations Sales Agent
1 week ago
Mountain Shadows Paradise Valley, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
-
Reservations Sales Agent
3 weeks ago
Pyramid Global Hospitality Paradise Valley, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Reservations Sales Agent
1 week ago
Pyramid Global Hospitality Paradise Valley, United StatesPropertyAbout UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to ...
-
Remote Reservations Agent
1 week ago
Enchantment Group Management Company LLC Scottsdale, United StatesJob Description · Job DescriptionAre you passionate about travel and hospitality, join our growing team of Reservation Sales Agents at Tanzerra This role begins at $17.00 per hour + the potential to earn an additional monthly incentive. Top producing Specialists on average can re ...
-
Sales Reservations Agent
3 weeks ago
Village Camp Scottsdale, United StatesJob Description · Job DescriptionDescription:Position Summary: · Sales Reservations Agent plays a crucial role in driving sales revenue, enhancing customer satisfaction, and maintaining operational efficiency in the reservation and sales process. They serve as a primary point of ...
-
Reservations Sales Agent
2 weeks ago
Arizona Grand Resort & Spa Phoenix, United States Full timeSummary of Position:The Reservation Sales Agent must handle a high volume of phone calls, manually track reports, detailing downloaded reservations from our central reservations, and ensure customer satisfaction. · Essential Functions:Answer a high-volume of incoming calls for mu ...
-
Part Time Reservation Agent
3 weeks ago
U-Haul Surprise, United States Part timeReturn to Job Search · Part Time Reservation Agent - In Person · U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If thi ...
-
Full Time Reservation Agent
3 weeks ago
U-Haul Surprise, United States Full timeReturn to Job Search · Full Time Reservation Agent - In Person · U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If thi ...
-
Part Time Reservation Agent
3 weeks ago
U-Haul Surprise, United States Part timeLocation: · 13420 W Bell Rd, Surprise, Arizona 85378 United States of America · U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and ...
-
Part Time Reservation Agent
3 weeks ago
U-Haul Surprise, United States Part timeLocation: · 13420 W Bell Rd, Surprise, Arizona 85378 United States of America · U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different an ...
-
Part Time Reservation Agent
3 weeks ago
U-Haul International, Inc Phoenix, United States Part timeAssist with calls from and to customers. Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity Reservation Agent, Part Time, ...
-
Call Center Reservations Agent
2 weeks ago
Roberts Communities Scottsdale, United StatesCall Center Reservations Agent plays a crucial role in driving sales revenue, enhancing customer satisfaction, and maintaining operational efficiency in the reservation and sales process. They serve as a primary point of contact for customers, requir Reservations, Call Center, Ag ...
-
Call Center Reservations Agent
2 weeks ago
SBR Management LLC Scottsdale, United StatesJob Type · Full-time · Description · Position Summary: · Call Center Reservations Agent plays a crucial role in driving sales revenue, enhancing customer satisfaction, and maintaining operational efficiency in the reservation and sales process. They serve as a primary point of ...
-
Call Center Reservations Agent
2 weeks ago
Village Camp Scottsdale, United StatesJob Description · Job DescriptionDescription:Position Summary: · Call Center Reservations Agent plays a crucial role in driving sales revenue, enhancing customer satisfaction, and maintaining operational efficiency in the reservation and sales process. They serve as a primary poi ...
-
AccorHotel Scottsdale, United StatesCompany Description · The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting sp ...
Reservations Agent - Litchfield Park, United States - The Wigwam
Description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description:
Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran
Overview:
We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their Wanderlust experience
If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role: