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As an IT Service Desk Analyst at Drax, you will provide outstanding customer service to all users of the IT services that support Drax Group IT. You will ensure that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs). The responsibilities ...
Bastrop1 day ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Collinston1 day ago
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Job summaryAs an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Collinston14 hours ago
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We are dedicated to providing excellent service to every customer, every time. · We resolve incidents promptly and update the Service Desk system regularly upon resolution. · ...
Mer Rouge14 hours ago
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As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Sterlington $40,000 - $80,000 (USD) per year14 hours ago
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Provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Fairbanks1 day ago
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This is a summary of the job.The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Sterlington1 day ago
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As an IT Service Desk Analyst at Drax, you will provide outstanding customer service to all users of the IT services. You will ensure that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs). · You'll possess technical skills such as profi ...
Fairbanks14 hours ago
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We are looking for a customer-focused Service Desk Analyst to join our technology support team. · Resolve incidents in line with agreed SLAs, ensuring timely and effective service. · Process and fulfill service requests quickly and accurately. · ...
Monroe1 week ago
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+Job summary · As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.+Ensuring that incidents are resolved efficiently in acco ...
Start1 day ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs). ...
Epps1 day ago
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As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Monroe2 weeks ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Wilmot1 day ago
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As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Oak Grove1 day ago
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As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · Familiar with Active Directory, Entra Admin Center (Azure), and Offic ...
Monroe1 day ago
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As an IT Service Desk Analyst at Drax, the purpose is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Jones1 day ago
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This role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · The purpose of this role is to provide first-line support for desktops, laptops, mobile devices · User management · Softwar ...
Oak Ridge1 day ago
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As an IT Service Desk Analyst at Drax, you will provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Downsville14 hours ago
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As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Marion $80,000 - $105,000 (USD) per year14 hours ago
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We are dedicated to providing excellent service to every customer, every time. · We resolve incidents promptly and update the Service Desk system regularly upon resolution. · We enhance service requests by following best practices and identifying improvement opportunities, ...
Epps $40,000 - $60,000 (USD) per year14 hours ago
IT Service Desk Analyst - Bastrop - Drax
Description
IT Service Desk AnalystLocation:
Monroe, LA As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.
Key ResponsibilitiesThe responsibilities of the Service Desk team include:Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).Assessing and fulfilling service requests promptly.
Identifying potential underlying problems to help determine root causes and suggest improvements.
Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
Proactively managing the application landscape to maintain availability, stability, and performance.
As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business.
This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.
About youYou'll possess the following skills, abilities, andexperience:
Technical Skills and Qualifications:
Proficient in desktop/laptop hardware, network configurations, and MS Office Suite.
Experienced with Windows 10/11 and telephony technologies (VoIP, SIP).Familiar with Active Directory, Entra Admin Center (Azure), and Office 365.Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies.
Strong interest in LAN/WAN networking and skilled in hardware installation.Work Ethic and Approach:
Flexible to work outside core hours as needed.
Committed to a customer-first support approach.
Capable of clearly documenting technical concepts for customer understanding.
Effective team player with individual initiative.
Driven, detail-oriented, and skilled in managing customer expectations.
Additional Qualifications:
Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement.
Knowledge of root cause analysis is a plus.
Familiarity with the electricity industry is desirable. Key Accountabilities We are dedicated to providing excellent service to every customer, every time.
We resolve incidents promptly and update the Service Desk system regularly upon resolution.
We enhance service requests by following best practices and identifying improvement opportunities.
We identify underlying issues to determine root causes and improve services.
All assigned tasks are managed and completed on time.
We support the team through mentoring and developing junior members, aiming to enhance knowledge within the Service Delivery function.
We seek service improvement opportunities and collaborate with internal IT and third-party suppliers to achieve successful outcomes.
We provide first-line support, including: Desktop, laptop, and mobile device supportUser managementSoftware and hardware management Rewards and benefitsAs you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support your lifestyle.
About DraxDrax is at the forefront of transforming energy generation, supply, and usage. Our mission is to drive a zero-carbon, lower-cost energy future. By joining Drax, you'll be part of a team that's making a significant impact on our collective future.Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it's a chance to make a difference.
Curious to learn more about us? We recommend you connect with us on LinkedIn for more insights.
The Drax Resourcing team will never use third-party apps to make job offers.
The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment.
If you have any concerns during your recruitment process or suspect something isn't right, please contact us viato verify the application or details of the person you have been speaking to.
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